Job Description

There\xe2\x80\x99s a moment when it all comes together. When a complicated challenge turns into a creative solution. When a problem turns into an opportunity. We live for those moments. Here at Fuel, creativity is what drives us forward. We want the outliers. The non-conformists. The game-changers. And that\xe2\x80\x99s where you come in. To transform the face of logistics, we need your help. This is not just a job, it\xe2\x80\x99s a lifestyle. We want you to be excited about the work you\xe2\x80\x99re doing and the company you\xe2\x80\x99re doing it for. And if challenges arise? That\xe2\x80\x99s ok \xe2\x80\x93 rise to the challenge. No two days are exactly the same, and that\xe2\x80\x99s what makes working at Fuel so gratifying.
Fuel Transport is expanding rapidly and looking for a Claims Coordinator for our office located in Lasalle, Quebec. The person selected will be working with the direct supervisor to administer contract claims and facilitate processes for claims resolution. Rise to the challenge. Find your Fuel. Job Summary:

• Manage, administer and maintain the claims reporting cycle.
• Assess the validity of client or carrier claims.
• Prepare files, update file notes and tracking of the all file\xe2\x80\x99s progress.
• Investigate and research claims and claim related incidents made by customers, receivers, shippers and carriers and third parties for: damaged goods, shortages or overages of freight, late, rejected orders, property damage.
• Prepare all required claim related notices via letters and email for all claims;
• Act as liaise between carriers, internal/ external clients, as applicable, to satisfy claims in all parties\xe2\x80\x99 best interests, as applicable.
• Work with operations team to mitigate claims.
• Work closely with the accounting department to resolve carrier and customer accounting issues related to claims.
• Maintain and update claim records.
• Review proof of delivery paperwork and prepare notices as applicable: Manage and maintain OSD record.
• Coordinate settlement of cargo claims, property damage claim and or other claimable incidents: recommend appropriate courses of action.
• Other administrative tasks including but not limited to preparing reports, preparing letters, filing, updating and creating electronic files.

Education & Qualifications

• College degree (DEC, DEP).
• Minimum of 3 years working experience.
• Experience in customer service, collections and/or transportation claims an asset.
• Proficient in Microsoft Office i.e. Outlook, Excel, Word (intermediate level).
• Ability to prioritize many different requests and handle changing priorities; able to work dependently.
• Fully bilingual, both in English and French, verbal and written. The requirement of another language is required for this position as the candidate will be required to interact and communicate with clients, suppliers and colleagues throughout North America.
• Good written and verbal communication skills.
• Excellent time management, organizational, and strong customer service abilities.
• Effective problem-solving, detail oriented, analytical and decision-making skills in a team environment.
• Knowledge of supply chain management and/or logistics industry, transportation management software such as TMW (Truckmate) an asset.

Pay, benefits, perks and more: We\xe2\x80\x99re not like the others, nor do we care to be. You are an investment and from day one, we treat you as such. Easily accessible by car or public transit, our dynamic work environment is high-energy and fun. Our competitive comp packages include comprehensive benefit plans and generous paid time off, and our company sponsored events and other creative perks are all designed with our valued employees in mind.