Job Description

We are seeking an energetic Claims Coordinator to join our client on a permanent basis. This position will involve assisting clients who have been displaced from their homes. The successful candidate will be able to follow instructions with minimal supervision, work well in a team-oriented, fast-paced environment and will be able to show sensitivity and professionalism to their customers. This position is starting right away for the right person - don't wait to apply!
Role & Responsibilities:

• Address customer claims, gather requirements, inputting information to the system, follow up on claims and required information.
• Managing incoming calls.
• Effectively communicate (both written and spoken)
• Support customers in understanding the services and processes within an insurance claim and by providing exceptional customer service.
• Assist in selecting suitable services that meet our clients' requirements.
• Prepare leases, contracts, payment authorization and other paperwork as required.
• Liaise between policyholders, property managers and insurance adjusters.
• Respond quickly to changing requirements.
• Treat customers with empathy and professionalism, answering their questions and explaining the process.
• Provide monthly statements such as outstanding payments from clients.

Requirements:

• Excellent time management and prioritization skills.
• Excellent communication skills in English.
• Skilled conflict management, service focused and solution-driven mindset.
• Experience in a service-based industry such as hospitality, real-estate or travel & tourism would be considered an asset.
• A post-secondary degree or diploma is considered an asset but not required.
• Desire to solve problems, help others, and work with urgency on multiple priorities.

Benefits of the role:

• Permanent and full-time.
• On-site parking is provided.
• Comfortable Monday - Friday schedule, some overtime available.

This is an excellent opportunity to assist people who are dealing with displacement or require related support. If you have a background that includes travel arrangements, hospitality coordination, or a related field - apply today!