Job Description

Summary: You perform a variety of standardized clerical duties such as: scanning, typing, word processing, data entry, record keeping, file maintenance, photocopying, faxing, receiving, sorting and sending mail, and other general clerical duties. Responsibilities:

• Perform a variety of clerical duties in an accurate and timely fashion within established procedures, guidelines, and timelines.\xe2\x80\xafThis includes some combination of the following:
• Process all incoming (received via post/courier, email and fax) and outgoing mail.\xe2\x80\xafOpen and ID incoming mail and forward to offsite document management company.
• Manage and process electronic files
• Coordinate forwarding and pick with courier companies
• Distribute mail to appropriate departments,
• Compile and send claim forms to travellers, including follow-up letters and additional claim forms when needed. Open new claims as needed.
• Enter data into our system.
• Process outgoing cheques by preparing cheque run and bank drafts, distribute printed cheques, and update Phoenix with wire information; may follow up with the bank, Technology Team\xe2\x80\xafor Accounting Team\xe2\x80\xafregarding system problems.
• Generate and mail various automated letters including requests for medical records, medical histories, itemized bills, no-reply letters, etc.

• Provide clerical assistance to other departments as required.
• Achieve\xe2\x80\xafperformance targets.
• Collaborate and communicate\xe2\x80\xafeffectively with\xe2\x80\xafteam members and all other teams.
• Responsively and effectively handle\xe2\x80\xafissues.
• Look for ways to improve\xe2\x80\xafcustomer experience.
• Promote and model TuGo culture, values, and brand promise.
• Continuously build\xe2\x80\xafprofessional and technical expertise.
• Other duties as required.

Requirements:

• Post-secondary diploma is an asset
• Previous administrative experience including word-processing and data entry
• Ability to process a high volume of work and meet tight deadlines
• Excellent written and verbal English skills
• Strong team player and positive contributor
• Proficient in MS Office Suite and able to learn applications quickly
• Well-developed analytical, problem-solving, and decision-making skills
• Able to consistently live our values of valued, effective and trusted
• A strong customer experience focus
• A\xe2\x80\xafpassion for continuous learning and professional achievement

Job Types: Full-time, Permanent Salary: $36,000.00-$42,000.00 per year Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Overtime pay

Work Location: One location