Job Description

We\xe2\x80\x99re searching for a Claims Advocate. Are you searching for new possibilities?

Westland Insurance Group Ltd has an exciting opportunity for a Claims Advocate to join our growing Claims Team in Ontario. This is a great opportunity and will be a home-based position.

Discover what\xe2\x80\x99s possible, with Westland.

The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. As we continue to open new doors, we\'re inviting amazing people like you to join us.

As Claims Advocate you will represent Westland Insurance Group Ltd. and be responsible for providing technical claims support to client service teams and clients. This includes collaborating with client service teams to provide value added services, with a focus on client retention. You will support Westland\xe2\x80\x99s key initiatives and goals by acting as a client advocate while upholding our reputation for client satisfaction.
Interested in learning more?

Why you\'ll love Westland:

• An open, flexible and welcoming workplace
• Plenty of opportunities to grow and learn
• Autonomy to own your own success
• Total rewards program that takes care of your financial, physical, and mental health
• Amplifying Communities, a program to support causes that matter most to our employees

Why we\xe2\x80\x99ll love You:

• 5-7+ years\'\xe2\x80\xafmulti-line adjusting / examining experience on property and casualty claims
• 5+ years\' Claims Advocacy work
• Licensed Insurance Broker with RIBO
• CIP / FCIP designation
• Customer Service Champion
• Experience working with a dynamic management team, supporting goals of the Claims Team and organization
• Deep understanding and knowledge of\xe2\x80\xafPersonal Lines and Commercial Lines policies
• Ability to work in a high pressure environment, and a strong team contributor
• Excellent organizational and time management skills and the ability to juggle multiple priorities
• Ability to develop and maintain effective working relationships with internal and external clients
• Exemplary oral and written communication skills including the ability to provide clear and concise direction
• Ability to work independently

Once here, you\'ll:

• Provides technical advocacy and assistance to Westland Clients and Westland Brokers
• Maintains positive relationships and communication with Clients and Account Managers
• Advises and guides clients on the claims process, answers questions through telephone / email contact or in-person
• Provides initial and on-going advocacy on claims, including detail analysis of coverage under the policy of insurance
• Undertakes policy wording analysis, liaises with Insurers to ensure the broadest interpretation of coverage is being provided
• Carries out regular diary follow-ups with clients and Insurers during life-cycle\xe2\x80\xafof a claim
• Assists on managing clients\xe2\x80\x99 expectations on \xe2\x80\x98off coverage\xe2\x80\x99 positions being taken by Insurers
• Establishes and develops relationships with Insurers, legal counsel and third party adjusters
• Organizes, assists with, and conducts client presentations as requiredwith Account Managers

Want to get to know each other better? Send your resume our way.

You belong here
We strive to be much more than a great place to work. Here, you join a collective of incredibly vibrant, purpose driven, and open-minded people. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. You will be supported and respected for who you are and for the voice you add to the conversation.

At Westland, you will feel the power of community. Westland Insurance Ltd. is an inclusive organization that values diversity in its workforce. We listen, champion equity and diversity, and create safe welcoming spaces where everyone has a voice and is free to be themselves. Westland Insurance Ltd. encourages applications from all qualified individuals and will accommodate applicants\' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

If you require a disability-related accommodation in order to participate in the recruitment process, please contact the recruitment team by email at careers@westlandinsurance.ca