393941BR
Insurance
Markham, ON
December 23, 2022

Company Overview
Tell us your story. Don\xe2\x80\x99t go unnoticed. Explain why you\xe2\x80\x99re a winning candidate. Think \xe2\x80\x9cTD\xe2\x80\x9d if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward. Stay current and competitive. Carve out a career for yourself. Grow with us. Here\xe2\x80\x99s our story: jobs.td.com Department Overview
TD Insurance is part of TD Bank Group, one of Canada\xe2\x80\x99s largest financial institutions. TD Insurance helps protect clients from the \xe2\x80\x98accidents of life\xe2\x80\x99 with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.
Reporting to the Sr. Manager, Commercial Property, the primary duty of the Commercial Property Advisor, is to identify and meet client needs and act with a sense of urgency in ensuring a prompt and thorough investigation of the claim to:

• Provide sound advice at every customer interaction to create a legendary customer experience;
• Considers every case as unique and chooses the proper methods to arrive at a fair and equitable claim resolution
• Gather, assemble and verify information and documentation from all available sources to ensure a thorough and complete compilation of facts required to confirm coverage;
• Review insurance policies, contracts and other documentation to accurately assess insurance coverage;
• Review damage estimates and appraisals to determine most probable outcome for reserving practices;
• Evaluate new documentation and revise reserves promptly to ensure accurate case reserves;
• Provide prompt updates to customers during the claims lifecycle to ensure a legendary customer experience;
• Ensure customer concerns are handled appropriately and escalates issues when necessary;
• Work with claim management vendors to maintain service standards
• Read and remain current on case law, legislated regulatory changes;
• Apply claims management principles and procedures to manage claims costs and leakage;
• Identify red flags and handle or escalate according to organizational processes/procedures
• Meet productivity goals set by the department in terms of pending file count and open/close ratio
• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure prompt communication of issues/ points of interest
• Support the team by continuously enhancing knowledge / expertise in own area and take part in knowledge transfer within the team and business unit
• Contribute to a fair, positive and equitable environment that supports an inclusive and diverse workforce
• Act as a brand champion for the business area/function and the bank, both internally and/or externally

Requirements

• College / university degree and/or related work experience
• Strong interpersonal skills
• Team Player
• 3+ years\xe2\x80\x99 experience in Commercial Property claims including Crime and Business Interruption coverages

Hours
35 Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.