Job Description

Truthfulness | Fairness | Value | Loyalty

As one of Canada's largest insurance providers, Western has more than 220 locations across Canada. With over 2,100 team members, our actions are anchored in our Guiding Principles, Truthfulness, Fairness, Value, and Loyalty. We take care to deliver the right insurance solution every time so our customers can live confidently.

Claims Adjuster

The Claims Adjuster is a key member of the National Insurance Operations group, reporting to our Claims Manager.


You will be part of a team of 18 remote adjuster, whom handle all manner of personal lines auto, property, liability, and program claims. This is an entry role to claims with a focus on Auto, and will provide a foundation to learn and grow as an Adjuster.

Here is what a typical day looks like:

Everyday you will be assigned new claims and work through your pending claims, where you will liase between customers, insurance companies, outside vendors, and other adjusters Most of your day will be spent on the phone, guiding and advising clients through the claims process, obtaining relevant statements/reports, and following up when needed You will use your insurance knowledge to validate coverage based on the policy terms, review estimates, and negotiate fair cash settlements as required Pay invoices for outside vendors such as appraising companies and towing companies Maintain accurate reports and complete files electronically and in paper copies

The value you bring:

General Insurance Level 2 License required, or willingness to obtain within 6 months 3 years' experience in the General Insurance Industry, ICBC experience an asset Your superior organizational skills help you stay on track with multiple competing priorities, ensuring invoices are paid promptly, documents are filed correctly, the customer receives timely updates, all whilst maintaining accuracy You are able to break down complicated policy wordings and industry jargon into simple terms to explain to customers. You have the reassuring presence to calm someone down while still getting your message across Knowledge of MS products including Word, Excel, Outlook





Hours: Full Time - 37.5 hours/week


Location: Remote in Canada


Salary Range: 50,000 - 63,000


Requisition #: 81778

What if I don't meet every requirement?

If you're excited about the role but your experience doesn't check every box - we still encourage you to apply. You may be the right person for this role - or we might have another that suits you even better!


At Western, we are dedicated to building a diverse, inclusive, and authentic workplace in the communities we work and live in If you have questions or require accommodation, please reach out to us.

Health and Wellness

We take pride in providing programs that add value to our people's lives - after all, they are our greatest asset. Eligible employees receive a competitive compensation package consisting of 3 weeks' vacation, 14 wellness days, company matching investment and savings programs, and 100% employer-paid group benefits, including a health care spending account.


For over 20 years, supporting our local communities has been a part of everything we do - it's engrained in our culture though the Western Financial Group Communities Foundation.