Job Description

We're innovative, progressive, and experiencing off-the-chart growth. As one of Atlantic Canada's largest independent insurance brokers, we're committed to providing exceptional coverage and customer care. Competitive and personalized - we're not your average broker!

On behalf of our subsidiary company, Rock Adjusting, we're looking for an insightful and empathetic

Claims Adjuster - Multiline

to join our team based out of our St. John's, NL office. Established in 1997 to adjust claims for customers of Munn Insurance, Rock Adjusting is young, innovative, and digitally dynamic. You'll work alongside a diverse group of insurance professionals who share the goal of providing a remarkable customer experience. Every day is going to be different, and it will be exciting.

Our Ideal Candidate

You're inquisitive; you have an open mind and always ask questions. You're empathetic, possess strong communication and negotiation skills, and take a customer-first approach to resolving claims. You have a background in claims investigation and a desire to complete professional development and achieve a CIP designation. If you're ready to help our team build the best customer service experience possible (seriously, we're talking world-class), then we want to hear from you!

Key Functions

Reporting to the Rock Adjusting Team Lean & Claims Manager, the Telephone Adjuster is responsible for:

? Collect and document claims-related information clearly and concisely while following accuracy and quality standards;

? Maintain proactive and proficient file handling of assigned claims with varying levels of complexity while adhering to established company guidelines and procedures;

? Use technical knowledge and human relations skills to investigate, evaluate and settle claims within your authority level;

? Exercise sound judgment in the evaluation, negotiation and settlement of claims within authority guidelines;

? Promptly manage communications with clients, third-party claimants, legal counsel and experts at Act as an ambassador for Rock Adjusting by representing and promoting our brand and business in a positive way to customers, prospects and insurance partners;

? Act as an ambassador for Munn by always representing and promoting our brand and business in a positive way to our key communities, including customers, prospects, insurance partners, and suppliers.

? Be an active and positive contributor to our fantastic culture helping to make Munn a great place to work.

? And of course, other duties as required.

About Us

Our team is young, innovative, and digitally dynamic. We are experiencing industry-leading growth by leveraging leading-edge technology, resulting in off-the-chart new business sales and customer retention at an all-time high. However, we are not new to the business of insurance. Munn Insurance was established in 1949, just before Newfoundland and Labrador joined confederation. So, we have been around a long time and are ready to take on the digital future of insurance.

We value our people! We offer our employees the following perks:

? Group insurance plan

? Hybrid work environment

? Defined contribution pension plan

? Comprehensive leave program including personal days

? Paid in-house training

? Subsidized continuous learning

? Employee assistance program

? A career!

At Munn Insurance, we pride ourselves on providing competitive salaries and industry-leading benefits. We offer a work environment where your opinions are valued and expected! We take pride in our employee programs, including health and wellness initiatives, charity involvement, social events and much more.

If you are committed to excellence, believe you could be a valuable addition to our team and succeed in a dynamic, creative environment of a growing business where you can advance your career, please apply online by

Wednesday, March 26, 2025

.

Munn Insurance is an equal opportunity employer and encourages applications from all qualified individuals. We thank all applicants for showing an interest; however, only candidates selected for an interview will be contacted.

Note: Candidates must be eligible to work in Canada.

Job Types: Full-time, Permanent

Additional pay:

Bonus pay
Benefits:

Casual dress Company events Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off Vision care VRSP
Schedule:

8 hour shift Day shift Monday to Friday
Work Location: Hybrid remote in St. John's, NL