Job Description

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Opportunity

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Are you customer service oriented? Do you enjoy highly analytical and investigative work? If so, Millennium Insurance is looking to add an Auto Physical Damage (PD) Adjuster to their dynamic team!

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Reporting to the Auto PD Claims Supervisor, the Auto PD Adjuster will be responsible for investigating and assessing automotive insurance claims to determine coverage, liability and settlement amounts.

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What you will be doing

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Investigate automotive insurance claims by gathering relevant information, including accident reports, policy coverage, and statements from involved parties.

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Determine liability by reviewing policy terms and conditions and assessing accident circumstances.

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Communicate with claimants, policyholders, and other relevant parties to provide updates, explain claim resolutions, and negotiate settlement amounts.

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Ensure accurate documentation of claims, including reports, photographs, estimates, and settlement agreements.

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Collaborate with internal teams, such as underwriters and legal advisors, to ensure adherence to company policies and legal requirements.

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Stay up-to-date with industry trends, regulations, and best practices related to auto claims handling and settlements.

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Provide excellent customer service by addressing inquiries, providing guidance, and assisting with claims-related queries.

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What you bring to the team

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Minimum of one (1) year of auto claims handling experience.

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Post-secondary education and/or CIP designation are considered an asset.

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Knowledge of automobile insurance policies, coverage options and claims procedures best practices.

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Excellent communication and negotiation skills to effectively interact with claimants, policyholders, and other stakeholders.

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Proficient computer skills, including experience with claims management software and MS Office Suite.

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Strong analytical and problem-solving skills, with the ability to evaluate information and make informed decisions.

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High level of attention to detail, organization skills and ability to prioritize tasks.

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High degree of emotional intelligence and empathy.

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How you will succeed

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In the first year, success will be measured by efficiently resolving claims, achieving high customer satisfaction, and demonstrating adaptability and a commitment to learning. Accurate assessments, adherence to compliance standards, and positive collaboration with colleagues are key indicators of success. Continuous improvement, ethical conduct, and a positive impact on the organization contribute to a successful first year.

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How we take care of our Employees

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By joining Millennium Insurance, you will belong to a passionate and purpose-driven team. As part of the Wheaton Group Companies, we pride ourselves on being family oriented, socially responsible, and in doing business the right way. Millennium is proud to be

Great Place to Work Certified

for creating an outstanding employee experience and an amazing workplace culture. Some of the amazing benefits our employees have access to include:

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Earned Time-Off and Vacation Program

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Group Retirement Savings Plan with employer match

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Flexible work options available

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Fitness center subsidy

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Education Assistance

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Health, Dental and Insured Benefit offerings

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Health and Lifestyle spending account

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Employee discount programs

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About Millennium Insurance

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Millennium Insurance is a locally owned and operated property and casualty insurance company based in Sherwood Park, AB. We pride ourselves on offering relevant and competitively priced insurance products, along with industry-leading customer service. Our business lines include personal automobile, personal property, home warranty, commercial property, and commercial liability insurance. Millennium Insurance is part of the Wheaton Group of Companies.

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Interested in applying?

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If you are ready to pursue a new challenge, visit our careers page at

My Job Search (ultipro.ca)

and apply today!

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We thank all candidates for their interest but only candidates selected to advance in the hiring process will be contacted. Final candidates will be asked to undergo pre-employment backchecks, results of which must be satisfactory to Millennium.

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Millennium is committed to fostering an inclusive, equitable and accessible workplace. If we can make any adjustments to the hiring process to better accommodate you, please provide feedback when submitting your application or let us know when we reach out about a job opportunity.

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This role not a fit for you? Stay connected with us through

LinkedIn

for information on other career opportunities that are available.