Cic Commercial Agent

Mississauga, ON, Canada

Job Description


Description

Role: Customer Service Rep - CIC Commercial Agent
Location: Mississauga
Salary: $47,500

About the Role:
Our client is a leading supplier of pneumatic and electrical automation technology company based out of Mississauga.

Job Responsibilities:

  • Responsible for answering a high volume of inbound and outbound calls
  • Maintains professional interactions when communicating with customers
  • Manages the ordering process by coordinating and communicating expected delivery times and handling shipment-related inquiries
  • Acts as the first point of contact for escalated customer complaints related to lost shipments, back orders and investigations
  • Offers product solutions in response to individual customer needs
  • Provides website and catalogue navigation for products and services
  • Partners with internal departments to investigate and resolve customer issues
  • Completes all necessary follow-up and administrative tasks required
  • Participates in special projects and other duties, as required
  • Process orders, quotes and inquiries via email and portal websites from customers and reps
Qualifications
  • Post-secondary education in a technical-related field is strongly preferred
  • A minimum one or two (1-2) years of customer service experience in an office or call-centre environment
  • Excellent interpersonal skills - must have the ability to communicate with diplomacy and interact with customers in a professional and positive manner
  • Highly attentive to detail and fact-finding as to ensure accuracy of reporting
  • Ability to interpret customers issues to produce quick, effective results
  • Resolves customer queries with a sense of urgency using a collaborative and customer-focused approach
  • Intermediate skill level in Microsoft Word, Excel, and Outlook
  • Ability to work independently with minimal supervision
  • Possesses a positive, team player attitude
  • Hands-on experience with SAP is considered an asset
  • Required to work varying shifts including evenings and statutory holidays when requested Hours may be modified to reflect the changing demands of the business
Benefits / Perks:
  • Full health and dental benefit package
  • RRSP with 5% match.
  • 3 weeks vacation
  • EAP program
  • Tuition reimbursement

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Job Detail

  • Job Id
    JD2229588
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    $47500 per year
  • Employment Status
    Permanent
  • Job Location
    Mississauga, ON, Canada
  • Education
    Not mentioned