Job Description

Description

Role: Customer Service Rep - CIC Commercial Agent
Location: Mississauga
Salary: $47,500

About the Role:
Our client is a leading supplier of pneumatic and electrical automation technology company based out of Mississauga.

Job Responsibilities:

• Responsible for answering a high volume of inbound and outbound calls
• Maintains professional interactions when communicating with customers
• Manages the ordering process by coordinating and communicating expected delivery times and handling shipment-related inquiries
• Acts as the first point of contact for escalated customer complaints related to lost shipments, back orders and investigations
• Offers product solutions in response to individual customer needs
• Provides website and catalogue navigation for products and services
• Partners with internal departments to investigate and resolve customer issues
• Completes all necessary follow-up and administrative tasks required
• Participates in special projects and other duties, as required
• Process orders, quotes and inquiries via email and portal websites from customers and reps

• Post-secondary education in a technical-related field is strongly preferred
• A minimum one or two (1-2) years of customer service experience in an office or call-centre environment
• Excellent interpersonal skills - must have the ability to communicate with diplomacy and interact with customers in a professional and positive manner
• Highly attentive to detail and fact-finding as to ensure accuracy of reporting
• Ability to interpret customers issues to produce quick, effective results
• Resolves customer queries with a sense of urgency using a collaborative and customer-focused approach
• Intermediate skill level in Microsoft Word, Excel, and Outlook
• Ability to work independently with minimal supervision
• Possesses a positive, team player attitude
• Hands-on experience with SAP is considered an asset
• Required to work varying shifts including evenings and statutory holidays when requested Hours may be modified to reflect the changing demands of the business

• Full health and dental benefit package
• RRSP with 5% match.
• 3 weeks vacation
• EAP program
• Tuition reimbursement

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