Job Description

Reset Chiropractic & Rehab

is a rapidly growing, high-standards musculoskeletal clinic in London, Ontario. We are looking for a

top-tier receptinionst

who takes pride in their work, communicates professionally, and thrives in a fast-paced clinical environment.

If you are organized, reliable, and capable of managing a busy front desk with accuracy and professionalism, we want to meet you.

Position Overview

This role is ideal for someone who:

Shows up consistently and on time Pays strong attention to detail Communicates clearly and respectfully Takes initiative and follows established systems Can manage multiple tasks while maintaining a calm, positive attitude
You will be the first point of contact for patients and an essential part of our clinic's daily operations.

Key Responsibilities

Front Desk Excellence

Provide warm, professional greetings to all patients Manage check-in/check-out accurately and efficiently Handle multi-line phone calls, voicemails, and appointment confirmations Maintain a polished and organized front desk at all times

Scheduling & Patient Flow

Schedule, adjust, and optimize appointments to maintain full practitioner schedules Use waitlists effectively and proactively fill last-minute openings Ensure accurate rebooking and follow-up communication

Administrative Accuracy

Process payments and direct insurance billing (WSIB, MVA, extended benefits) Maintain accurate patient records and documentation Complete daily administrative tasks including email, text-to-pay, reminders, and filing Support practitioners with administrative needs to keep the clinic running smoothly

Professional Standards

Uphold confidentiality, accuracy, and punctuality Follow clinic protocols and workflows consistently Communicate clearly with patients and team members

What We're Looking For

Required

Strong customer service and communication skills High level of professionalism in person and over the phone Ability to multitask and stay organized under pressure Reliable work ethic and consistent attendance Comfortable with computers, scheduling software, and payment systems

Preferred

Medical or dental office experience Insurance billing knowledge (WSIB, MVA, extended health benefits) Experience managing a busy front desk or multi-line phone system

Why Work With Us?

Join a high-performing, respectful, and collaborative team Opportunities to grow your administrative and clinical support skills A role where accuracy, professionalism, and initiative are valued Competitive wage based on experience Work in a modern, well-run clinical environment with supportive practitioners
We look forward to hearing from you! Please apply through indeed, please do not call the clinic or drop by unexpectedly. Thank you in advanced.

Best,

Dr. Jess & Dr. Bali

Job Types: Full-time, Part-time

Pay: $18.00-$21.00 per hour

Expected hours: 15 - 20 per week

Work Location: In person