Job Description

Encompass Support Services Society is an accredited, non-profit agency that provides a wide range of programs and support services in Langley and Aldergrove for over 25 years. We help to build strong, sustainable communities by offering inclusive, accessible services tailored to meet the changing needs of the individuals and community we serve.



At Encompass, we are committed to a journey towards cultural humility and safety; for the well-being of those we serve and those, we work along-side. We gratefully acknowledge that the programs, services and offices of Encompass are on the unceded, sovereign Indigenous lands of the Coast Salish People. This includes the territories of Kwantlen, Katzie, Matsqui and Semiahmoo First Nations. We also acknowledge the Inuit and Metis people who make Langley their home.



Our purpose is to strengthen the health and vitality of community by identifying and responding to community needs, collaborating to enhance the lives of those we serve, while cultivating effective and sustainable partnerships.



Our vision is to empower individuals, to connect people, and to enrich lives. We value community, integrity, excellence, accountability, dynamic leadership and culture, advocacy, diversity, empowerment and collaboration.



Our programs and supports are designed to build new skills, to foster healthy, productive lifestyles and to improve access to services within our community. Services are low-barrier, all-inclusive and at no cost to participants. Annually, we provide services to over 2500 individuals and families.

The Opportunity

We are currently looking for self-directed, engaging, empathetic Full Time Supportive Housing Child and Youth Support Worker to join our growing team. Reporting to the Program Coordinator, this position will provide support to youth in various locations throughout Langley with a specific focus on developing social and life skills in a collaborative team environment. This position supports 3 supportive housing programs for youth between the ages of 12 to 19 in the Langley's.



JOB POSTING # 2025-0200 CYSW (Float)

DATE: June 24, 2025

POSITION: Permanent - Full Time

HOURS OF WORK: 4 days on and 4 days off rotating schedule with 8-hour varying shifts

SALARY RANGE: CSSEA Wage Grid 12: $30.18 - $33.49 (depending on experience and qualifications)

BENEFITS: Extended Health, Dental, Group Retirement Savings Plan/TFSA

VACATION: As per ESS policy

ANTICIPATED START DATE: ASAP

CLOSING: Open until filled

Key Responsibilities

Ensures that the living environment for program participants is trauma informed, inclusive, comfortable, non-judgmental and reflective of cultural practices. Engages in supportive conversations and provides emotional support to program participants on a one-one and/or group basis.
Recognizes and supports program participants with emotional dysregulation providing supportive conversations, de-escalation and encouraging the use of healthy coping mechanisms. Responds to emergencies in accordance with established policies and procedures including proper notifications (supervisor, MCFD, other professionals etc.). Engaging with program participant's to ensure personal needs are met by promoting life skills (ex. basic personal hygiene, preparing healthy and nutritious meals, access to community resources.) Provides transportation and accompanies program participants to support them in attending appointments and healthy community activities. Performs housekeeping duties in support of health and safety regulations. This may include but is not limited to vacuuming, dusting, emptying garbage, sanitizing, cleaning and laundry. Reports maintenance needs to the supervisor. Maintains household supply levels by checking and restocking supplies such as groceries, personal care, emergency, and housekeeping supplies. Purchases supplies as required. Performs other related duties as required.

We are interested in candidates with the following Qualifications

1. Education and Knowledge

Certificate/Diploma in a related human/social service field Education and experience utilizing trauma informed practice

2. Training and Experience

Two (2) years recent related experience Or an equivalent combination of education, training and experience Food Safety certificate Current first aid 3. Skills and Abilities

Must possess a working knowledge of computers (Microsoft Word/Excel/Teams) Strong verbal and written communication skills. Effective problem-solving, conflict resolution and crisis intervention and de-escalation skills. Ability to be flexible, resourceful and possess good time management skills. Supports participants and colleagues in high stress situations. Flexible, resourceful and possess good time management skills. Ability to perform tasks involving physical activity, including lifting, and bending. Ability to adapt to a changing environment while supporting youth with complex needs. Demonstrated knowledge and application of trauma-informed and culturally safe principles of care. Demonstrated knowledge of relevant Acts, pertinent regulations, policy, procedures and other statutory and certification requirements (such as the Mental Health Act; Adult Guardianship Act; Child, Family and Community Service Act; and Freedom of Information and Protection of Privacy Act). Knowledge of systemic issues and risk factors facing underrepresented, racialized, neurodiverse, 2SLGBTQIA+ individuals and communities.

4. Other Information

Must possess a valid BC Class 5 Drivers' license, have a personal reliable vehicle, business insurance and drivers abstract (mileage paid for work use). Police Information check and MCFD background clearance.

At Encompass Support Services Society, equity, diversity, and inclusion at the core of who we are. These principles guide us in our programs and services and in fostering an environment of dignity, respect and belonging. We encourage applications from persons with historical and/or current barriers to equity, who will work respectfully within our inclusive organization and diverse community.

In lieu of a resume and cover letter, applicants are welcomed to submit a video application. Please email your video at hr@encompass-supports.com and include the following information:

Introduction and educational background: Introduce yourself and provide a brief overview of your educational background and why you're applying for the role. Work experience: Please describe your previous/current role and responsibilities and how it is relevant to this position Skills and Abilities: What specific skills or strengths do you bring to this role? * Do you a valid class 5 driver's license and use of a reliable vehicle