Job Description

The Program

At Taproot Community Support Services, we're a 100 percent employee-owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day, with a voice in shaping Taproot's future and the opportunity to share in employee ownership dividends.



As a Certified B Corporation, we harness business for good. Since 1983 we've grown steadily, now delivering support across Alberta, British Columbia, and Ontario through more than 90 contracts.



Our 700-plus employee-owners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided by these principles, we deliver more than 125 community-based services each year. We walk alongside about 1,600 children, youth, families, and people with diverse abilities, with revenues exceeding $50 million.

In Your Role You Will

Strategic Leadership:

Collaborate with the CEO and National Management Team to define and execute the company's financial strategy and long-term goals. Develop and implement strategies to optimize capital allocation, cost-effectiveness, and financial sustainability. Analyze market trends, economic conditions, and industry developments to identify financial risks and opportunities for growth.

Operational Excellence:

Lead financial planning and analysis activities to support data-driven decision-making and strategic initiatives. Manage the relationships with our financial institutions. Lead the organization's borrowing strategy, including evaluating financing options, negotiating loan terms, and securing the best available rates and borrowing arrangements. Provide strategic oversight of the organization's asset portfolio, including real estate property, equipment, and investments, to maximize value and minimize risk Review contracts to help identify cost savings. Manage the organization's insurance programs, maintaining appropriate coverage, controlling costs, and mitigating risk. Ensure robust internal controls and compliance with regulatory requirements and industry standards. Implement best practices and continuous improvement initiatives to enhance financial processes and reporting accuracy.

Financial Stewardship:

Oversee the finance team and leverage the team to create operational reporting across the organization. Work with the Controller to manage the financial health of the organization, including financial planning, reporting, and cash flow management overseeing operational budgeting, forecasting, and financial analysis. Collaborate with other leaders to drive business strategy and communicate financial performance to key stakeholders. Ability to focus on the recent results and assess how this will impact the near and long term while helping the organization identify actions needed to ensure the business exceeds its budgets. Ensure the company remains in compliance with all requirements under our agreements with funders. Report out quarterly, and annual reports within a timely manner. Ensure compliance with all regulations and promote transparency and accountability.

People Leadership:

Build and lead a high-performing finance team by recruiting, training, and mentoring staff. Foster a culture of collaboration, innovation, and accountability, encouraging team members to excel. Establish clear performance metrics and regularly review progress against organizational financial goals.

The Position

We are seeking a purpose-driven Chief Financial Officer (CFO) to join our Senior Management team and help shape the future of our employee-owned social services organization, which operates programs across British Columbia, Alberta and Ontario. This is a rare opportunity to combine strategic influence with meaningful impact in an organization that truly puts people first. Reporting directly to the CEO and serving on the National Management Team, the CFO is a trusted advisor to program leaders, senior management and the Board, while fostering a values-based, person-centred culture.



We are a growing organization with over $60 million in annual revenue and consistent year-over-year growth of 5-10%.



You will lead the development and execution of our financial strategy, ensuring fiscal integrity and long-term sustainability for the organization. Serving as the organization's lead financial voice, you will clearly interpret and present financial performance, risks, and opportunities to the CEO, Board, and program leaders to enable confident, informed decision-making at every level. The Controller reports directly to you, and you will help coach and develop the Finance team, fostering a culture of service excellence, accountability, and collaboration. Your work will include driving budgeting, forecasting, reporting, and the stewardship of organizational assets. In addition, you will enhance systems and processes by identifying efficiencies, optimizing costs, and elevating overall organizational performance.

Ideal Candidate

As the ideal candidate you will bring strong financial acumen and proven experience managing complex, multi-faceted finance functions, ideally within the social services, healthcare, or non-profit sectors. You will communicate complex financial information clearly, turning data into actionable insights for program leaders, senior management, and the Board.


You will serve as the chief financial spokesperson to our 750 employee-owners, clearly communicating the organization's financial position and guiding understanding of key strategic trade-offs among reinvestment, property acquisition, and employee dividends.

You will demonstrate expertise in financial planning and analysis, risk management, and process optimization. As a values-driven leader with high emotional intelligence, you will champion equity, inclusion, and person-centred service delivery. You will combine a strategic mindset with operational depth, driving the modernization of the finance function while maintaining stability and service quality to support the organization's long-term success.


We seek a leader who thrives in a dynamic, fast-paced environment, with a passion for refining processes, driving innovation, and staying curious in a culture of continuous learning.



Schedule:

One (1) permanent full-time position (40 hours per week)

Monday through Friday, typically 0800-1600 (flexible)


The position is based out of either the office in Maple Ridge, BC or Edmonton, Alberta with remote work opportunities available.

Mandatory Pre-Employment Screenings and Checks

Prior to confirmation of employment, all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team.

As An Ideal Candidate You Possess

Degree in finance, accounting, business administration, or a related field; relevant financial certifications (CPA, CFA). Minimum of 5 years of executive leadership experience in finance, preferably within the social services / healthcare/non profit sector. Proven track record of driving financial improvements and achieving strategic objectives. Strong knowledge of Sage Intacct, with the ability to leverage its reporting and analytics capabilities to effectively translate key financial indicators for senior management, the Board, and employee stakeholders. Familiarity with CLBC and MCFD contract reporting requirements is considered an asset. Strong analytical and problem-solving skills. Exceptional leadership and interpersonal skills, with the ability to inspire and motivate teams. Excellent communication skills, both verbal and written, with the ability to engage stakeholders at all levels. Strong understanding of the social services sector is an asset.

What Taproot Community Support Services Does

At Taproot, your passion for helping others can truly make a difference. As an employee-owned company, we value collaboration, learning, and innovation. Our strength-based approach guides both our care and how we support each other. Join a team where your voice matters, and together, we're building a company we're proud of.

Our Employees Enjoy

Employee ownership from day one through our EOT, with opportunity for profit-sharing dividends Work/life balance Learning and career development opportunities Competitive wages and salaries (per collective agreement) Paid vacation and benefits for eligible employees Defined benefit pension plan (Municipal Pension Plan) for eligible employees within British Columbia Matching RRSP plan for eligible employees within Alberta Professional development opportunities and job-related training Employee and Family Assistance Program Long Service Milestone rewards Employee referral bonus program A values-driven workplace -- as a Certified B Corp, we're committed to using business as a force for good

Website reference

For more information on Taproot Community Support Services visit our website: taproot.ca

Closing Statement

We recognize that equity diversity and inclusion (EDI) is an important element in our work and in our day to day lives.



No telephone calls please. Only those candidates selected for an interview will be notified.