Job Description

Checkout Team Leader
"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."
Location
Edmonton
Employment type
Full Time Temporary
Department
Customer Relations
Deadline
2025-12-20
You already applied for this job.
Candidate profile (title) Who you are
Candidate profile (text) - Default language o You are passionate about developing and inspiring your co-workers and, together with your team, you provide our customers with a fun and hassle-free shopping experience.

• Working in a fun and energetic environment makes you excited; we work efficiently and as a team to deliver a distinctive and delightful customer experience.
• You love challenges and capable to prioritise and organise your work and the work of others in order to make the most efficient use of the time available.
• You have at least 3 years of customer service work experience in a fast-paced retail environment or a distribution center (returns or cashier experience is a plus, but not necessary)
• You are a customer purpose driven- you meet all customers with compassion and understanding, can handle long queues, and can assess a problem and deliver a solution quickly.
• The IKEA Leadership approach inspires you and to lead by example is important to you.

Key responsibilities (title) Your responsibilities
Key responsibilities (text) o Be an IKEA Ambassador by recognizing that the customer experience depends on your seamless ability to address customers concerns in a timely manner and provide them with a memorable customer service experience.

• Actively listen and identify customer needs, process transactions and handle cash according to IKEA checkout, returns and exchange policies.
• Plan staffing of the cash lines according to the customer flow and ensure there is the right number of co-workers in the right place at the right time to run the checkout area successfully.
• Maintain an ongoing awareness of the daily and weekly service/delivery targets; oversee break schedules and overall scheduling needs.
• Stay up to date with IKEA product knowledge, our in-store and online specials, any updates on cash handling policies or customer relations action plans.
• Spend most of your time in the check-out area supporting the check-out co-workers and ensuring customers leave with a positive payment experience.
• Ensure that check-out area is presentable, our check-outs are always efficiently equipped throughout the day and co-workers are ready and available to help customers.
• Process sales reports; follow up on the queuing policy and waiting times in the check-out to help maximise our customers' shopping experience.

Team vision ( title) About this work area
Team vision (text) At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!
Local section (title) Why you will love us
Local section (text) Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That's why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

P.S. In the IKEA world, this position is officially referred to as: Checkout Services Team Leader
Why you will love us
From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.
At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.
Our vision, "to create a better everyday life for the many people" inspires and guides us in everything we do. This is IKEA.
What we all have in common

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing
• Having fun!

Your uniqueness makes Ikea better
We believe everyone has the right to be treated fairly and be given equal opportunities, regardless of their age, gender identity, sexual orientation, physical ability, ethnicity, race, nationality, religion or any other dimension of their identity.
We are committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide appropriate accommodation which considers the applicant's accessibility needs due to disability. If you require accommodation, please contact
Note: A qualified job applicant with a disability is one who possesses the required skills, education, experience and training and who can, with reasonable accommodation, perform the essential functions of the position applied for.

Skills Required