Job Description

One of our major banking clients is looking for a Change Manager (Payment Solutions, Prosci, Banking Exp.)Length: 12-month contract with the possibility of extensionLocation: Toronto, ON- Hybrid (3 days/week onsite- expected to come in additional days if the business requires)Working Hours: Monday - Friday, 9:00am - 5:00pmJOB PROFILE:
The bank is seeking an API Strategist / Change Manager on a large enterprise-wide transformational program. The role will define and implement the operating and support model for payment APIs. The role will oversee and integrate the efforts of change management, training, customer experience, and front-line delivery. The Change Manager will need to develop the integrated change management strategy and execute that strategy. This includes, but is not limited to stakeholder assessments, communication plan, leadership alignment plan, readiness and sustainment plan, and change metrics. The role will also call for tactical execution of the plans developed (i.e. writing and/or providing input or oversight to others for communication development, building presentations, facilitating meetings, etc.)RESPONSIBILITIES:

• Define and implement the future state Sales & Service operating and support model for payment APIs
• Obtain leadership support for the implementation of the future state models
• Leading the Change Management Workstream including integrating the efforts of change management training, customer experience, and front line and operational delivery
• Apply a structured change management approach and methodology for the changes impacting employees and customers
• Develop a change management strategy based on assessment of the change
• Develop a set of actionable and targeted change management plans - including stakeholder assessments, communication plan, leadership alignment plan, readiness and sustainment plan, and change metrics
• Execute the tactical details of each plan
• Support the communication, training and engagement efforts of employee-facing managers and business leaders
• Be an active and visible coach to executive leaders who are change sponsors
• Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns
• Create and manage measurement systems to track adoption, utilization and proficiency of individual changes.
• Creating and enabling reinforcement mechanisms and celebrations of success
• Work with project managers and teams to integrate change management activities into the overall project plan

REQUIREMENTS:

• Minimum of 8 years of dedicated Change Management experience. This is a large-scale business transformation project that will affect employees and customers
• Candidate must demonstrate experience in not only strategic vision, but also following through on that vision to completion - the role will entail both strategic and tactical efforts
• Candidate must demonstrate experience leading teams and/or workstreams
• Previous experience with the implementation and support of APIs including organizational design and execution of client facing Sales & Service support models
• Required Bachelor's degree
• Familiarity with the Change Management methods, approaches, tools
• Exceptional communication skills - both written and verbal
• Excellent active listening skills
• Problem solving and root cause identification skills
• Must be a team player and able to work with and through others
• Ability to influence others and move toward a common vision or goal
• Proficient in Microsoft Office suite: PowerPoint, Excel, Word
• Manage multiple and diverse stakeholders with varying needs
• Establish and manage communications processes, protocols and plans
• Able to resolve complex issues and conflicting interests with diplomacy and recognize when issues need escalating
• Operate under intense pressure
• Certification in Change Management methodology will be an asset
• Familiarity with Project Management approaches, tools and phases of the project lifecycle

URGENT: Please read the job description above. If this interests you, apply to the job with your most updated resume, including your contact number and email address.The recruiter in charge of this role is Prakash.If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this job description to them and you will be eligible for a referral bonus upon a successful hire.Please note that this is the most up to date version of job description available at this time - During Client Interview you will receive additional information - variance may apply!Please note: Adherence to our end client's vaccination policy is a requirement.Please visit the TEAMRECRUITER website to review other CAREER OPPORTUNITIES!Teamrecruiter.com IncTeamrecruiter.com is a provider of staffing and recruitment services to Fortune 500 and emerging growth companies across North America. Our consultants and account representatives work internally or externally with our clients assisting them...

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