Job Description

•All Manitoba Liquor & Lotteries employees may apply. • •Manitoba Liquor and Lotteries is committed to Diversity, Equity and Inclusion. We strive to hire a workforce that reflects the community we serve. Employment equity will be considered therefore applicants who identify as women, Indigenous people, members of racialized groups, and persons with a disability are encouraged to apply. •

•If you require an accommodation at any time during the recruitment process, please let us know how we can meet your needs. •



Job Purpose
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The Change Management Consultant plays a key role in ensuring change initiatives within Manitoba Liquor & Lotteries (MBLL) meet objectives on time and on budget by increasing employee adoption and usage. This person will focus on the people side of change - including changes to business processes, systems and technology, job roles and organization structures. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance and foster strong relationships and trust with stakeholders to ensure all change requirements are met.



The Change Management Consultant will work to drive faster adoption, higher ultimate utilization, and greater proficiency of the changes that impact employees in the organization to increase benefit realization, value creation, ROI, and the achievement of results and outcomes.


Job Responsibilities
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• Oversee, develop, and execute change management plans that maximize employee adoption and usage for strategic initiatives.
• Maintain change management methodology and consistency when implementing change initiatives, including all forms and templates.
• Manage the day-to-day implementation and transition plans of organizational change initiatives.
• Coach and support senior business leaders and executives on their role as a change sponsor.
• Perform stakeholder analyses and change readiness/impact assessments, evaluate results and present findings and plans to mitigate identified risks.
• Identify potential change resistance and propose/execute mitigation tactics.
• Lead the development of a communications framework, strategy, and operating rhythm for communicating with all internal stakeholders including, but not limited to, executive staff, senior management, project teams, business unit partners, and employees.
• Develop and create a role-based enablement plan for training appropriate internal stakeholders.
• Assess and evaluate affected management/employees, and present findings on any training required as a result of change.
• Define and measure success metrics and monitor change progress.
• Work with all areas of Human Resources and Corporate Communications in the development of change management activities including training programs to support implementation of major initiatives.
• Work with project teams on major initiatives to integrate change management activities into the overall project plan, as well as to understand project scope, structure, timelines, and deliverables.
• Work with business leaders and stakeholders (e.g. project and program managers) to identify OCM support needs and integrate change management concepts and deliverables within project planning and implementation.
• Create and conduct coaching and in-person/virtual training sessions, for various audiences, including customer management and leadership.
• Identify additional resources required to successfully implement the change management plan.
• Facilitate the development and integration of change management tools, templates, and methodologies to support current and ongoing initiatives.
• Act as an advocate of change management and specific initiatives.
• Understand and identify the need for business process improvement within change initiatives.
• Work with external consultants on change initiatives when required.
• Lead the development and implementation of transitional and communication activities that will support the change recipients' adoption of any new environment changes and initiatives.
• Develop and create timelines and written communications to program/project stakeholders, end users, and other program/project participants.
• Facilitate guided change conversations with key change recipients including executive, managers, and employees.
• Support communication efforts of projects.
• Prepare and support presentations related to change management or related topics, as required.
• Champion the need for change (business drivers), vision, and benefits, and communicate these to all affected departments and staff.
• Be an active and visible coach to executive leaders who are change sponsors.
• Participate and facilitate internal change management training sessions.
• Other related duties as assigned.

Primary Qualifications
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• Diploma or degree in Business Administration, Human Resources, or a related field.
• Completion of Prosci certification in change management, or the equivalent training and experience.
• Three to five years' experience in the area of organizational change management.
• Demonstrated experience in providing coaching and mentoring services to facilitate effective change management in the organization.
• Self-motivated and proactive with excellent problem solving, critical thinking, and team collaboration skills.
• Knowledge of the change management theory, methodology, and best practices.
• Demonstrated experience in project management.
• Excellent written and verbal communication skills, including strong presentation/facilitation skills.
• Excellent active listening skills.
• Ability to clearly articulate messages to a variety of audiences.
• Demonstrate flexibility and adaptability to be able to work in ambiguous situations.
• Ability to work effectively at all levels in the organization.
• Must be a team player and able to work collaboratively with and through others.
• As a remote team member, connect, collaborate, and consult with colleagues through a number of virtual collaboration tools.
• Must maintain the strictest confidence in dealing with highly sensitive employee information.
• Demonstrated experience in building strong inter-departmental relationships to achieve goals.
• Intermediate skills in Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, and Teams).
• Have and maintain a valid Manitoba Class 5 Drivers License is considered an asset.
• Knowledge of business process re-engineering is considered an asset.


A Great Place to Work! Enjoy fantastic benefits with our Total Rewards package



Work/Life Balance and Wellness

• Discretionary Time: Up to 10 paid discretionary leave days per year, depending on bargaining unit. Employees can carry forward discretionary leave days each year for a total of up to 50 days.
• Hybrid Work Model: Remote/Office work for eligible positions.
• Flex Time: Flexible shifts and work hours for eligible positions.
• Maternity and Parental Leave: Top-up of E.I. maternity leave benefits to 93% of employee's basic earnings for 17 weeks.
• Fitness Allowance Reimbursement, depending on bargaining unit: Up to $250 per year that can be used to cover gym memberships, fitness equipment, and more.
• Computer Purchase /Fitness Purchase Program: Interest free loans for employees purchasing computer equipment to increase computer literacy, learning, and professional growth, or to purchase fitness equipment for personal health and wellness.
• Diversity and Inclusion: Our Diversity, Equity and Inclusion Committee is made up of employees from across the organization who are passionate about bringing diversity and inclusion to life.
• The Together Project: At Liquor & Lotteries, Caring is part of our corporate culture - we care for each other, our partners, and our community The Together Project represents the charitable efforts of the corporation and its employees working together to enrich the lives of Manitobans. Employee charitable activities are eligible for reward benefits.

Vacation

• Accrue up to 10 paid vacation days per year during the first 2 years of employment.
• Accrue 15 paid vacation days per year after 3 years of employment.
• Accrue 20 paid vacation days per year after 5 years of employment.
• Accrue 25 paid vacation days per year after 9 years of employment.
• Accrue 30 paid vacation days per year after 19 years of employment.

Retirement Savings Plan

• Defined Benefit Pension Plan: Guaranteed lifelong monthly payment at retirement provides great security for employee's long-term strategy.
• Voluntary Group Registered Retirement Savings Plan

Health Insurance and Benefits

• Customize your Plan: Choose from a variety of options to best fit your needs. Includes coverage for prescription drugs, vision, dental, ambulance, extended health options and more for you and your eligible dependants. Health Spending Account: Depending on the option you choose, you may receive up to $1,750 towards eligible medical or dental expenses.

Flex Credit: Depending on the bargaining unit and status, you may be provided with a Flex Credit amount to purchase some or all of Group Life Insurance, Accidental Death and Disablement Insurance & Dependent Life Insurance.

World-wide Travel Health Benefits



Employee & Family Assistance Program (EFAP): Free professional wellness support for employees and their immediate family member

Training and Development

• Educational Assistance: Tuition reimbursement for eligible employees.
• Training: Variety of courses and programs to support skill and professional development.
• Career progression: Internal job posting system that provides opportunities for a variety of career paths.
• Apprenticeship and skilled trade training: Programs offered in partnership with educational institutions such as RRC Polytech, the University of Winnipeg, and the University of Manitoba.

Discounts and Rewards

• Employee Rewards & Recognition Program: Points-based program recognizing employees for earned and nominated achievements such as long-service, going above and beyond, and community volunteer work.
• Discounts: Employees receive exclusive discounts from a variety of retailers, entertainment venues, and service providers.