Job Description

Date Posted: 03/29/2023
Req ID:30505
Faculty/Division: School of Graduate Studies
Department: School of Graduate Studies
Campus: St. George (Downtown Toronto)

Description:

The Case Coordinator, under the general direction of the Director of the Centre for Graduate Mentorship & Supervision (CGMS), collaborates closely with graduate students, supervisors, and other stakeholders to ensure the confidential handling of intakes, informal resolutions, and consultations involving concerns or complaints related to graduate supervisory relationships across the University. This role entails addressing incidents of bullying, harassment, discrimination, sexual violence, personal safety, and unprofessionalism within graduate supervision relationships. The incumbent is well-versed in the University\'s and School of Graduate Studies regulations and policies as well as relevant policies and laws, including the Occupational Health & Safety Act and the Ontario Human Rights Code, and works with various university departments and offices to ensure a consistent approach to case management.

Key responsibilities include providing a wide range of resources to stakeholders, from consultations on supervisory best practices to case management for complex, multi-party complaints requiring the participation of multiple stakeholders. The Case Coordinator actively manages intakes and informal resolutions, collaborating with complainants to determine possible pathways for addressing concerns or complaints. They also provide expert advice and recommendations for handling matters involving supervisors and graduate students, such as sexual misconduct, personal safety, and professionalism incidents.

In terms of outreach and training, the Case Coordinator liaises with appropriate university resources like the Community Safety Office, Centre for Sexual Violence Prevention and Support, and Student Crisis and Academic Progress. They develop training materials on policy and processes related to their portfolio in collaboration with key stakeholders, contribute to educational materials on health and safety issues, and develop and deliver skill enhancement workshops on communication, conflict, and supervisory best practices to graduate units, faculty, and students.

The Case Coordinator is responsible for information management, participating in the preparation and presentation of reports and statistics on cases as required, and researching and monitoring evolving best practices in graduate education supervision. They support data and confidential records management for intakes, complaints, and resolutions, adhering to legal requirements and best practices in record-keeping. Additionally, they develop, coordinate, and maintain contact lists and engage with other post-secondary institutions to research best practices.

Education and Qualifications:

Undergraduate degree in a related field (e.g., Social Work, Law, Psychology) or an equivalent combination of education and experience. Certification or Experience in Conflict Resolution or Alternative Dispute Resolution an asset. Graduate degree preferred.

The ideal candidate for this role should have at least 5 years of relevant experience, including informal resolution and case management, with a focus on natural justice and procedural fairness. They must have a familiarity with case management software, and excellent oral and written communication abilities. They should be capable of handling sensitive situations professionally and maintaining confidentiality, while demonstrating adaptability and attention to detail in a high-volume work environment.

About Us:

The School of Graduate Studies (SGS) promotes University-wide inclusive excellence in graduate education, research and professional training to ensure high standards across the various academic divisions, as well as supporting postdoctoral fellows. SGS defines and administers University-wide regulations for graduate education. We share responsibility for graduate education with graduate units and divisions and operates through a system of collegial governance, consultation, and decanal leadership.

SGS also provides expertise and advice; reviews the design and delivery of programs; develops performance standards; supports access, equitable inclusion, fairness, and ethical conduct in graduate education; organizes services and financial assistance to graduate students; encourages a close and positive relationship between research and graduate instruction, and represents the cause of graduate education at the University of Toronto and in the broader academic and general community.

Closing Date: 04/18/2023,11:59PM ET
Employee Group: Salaried
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone: PM 3 -- Hiring Zone: $82,692 - $96,473 -- Broadband Salary Range: $82,692 - $137,819
Job Category: Student Services

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see .

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact .

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