Job Description

Position Title

: Centralized Intake Navigator (2 positions)

Employment Status

: Temporary Full-time, 1 year contract, with Possibility of extension

Job Posting Deadline for Internal Candidates

: December 15, 2025, at 5:00pm

Hours of Work Schedule

:

35 hours per week

including some evenings and weekends

Salary Range

: Annualized salary range of $52,896 - $61,894, commensurate on skills and experience plus Group Benefits & HOOPP

Hiring Manager:

Manager, Integrated care & Experience

Primary Location

: Oshawa South, and across various agency locations within Durham Region.

Organization

Durham Community Health Centre (DCHC) is a registered, charitable organization that provides integrated, accessible, and equitable community-based primary care, wellness services, and health education to Durham community members who face multiple barriers to their health and well-being.


DCHC also provides equity-based programs and services that focus on priority populations such as Indigenous, Black, the 2SLGBTQI Community, Newcomers to Canada, Seniors, and Unattached patients (i.e., those without a family doctor), to name a few. DCHC ensures Durham community members receive not only sick care, but preventive care as well.


At DCHC, we are a team-based interprofessional group of staff including physicians, nurse practitioners, nurses, counselors, dietitians, outreach workers, medical secretaries, and other administrative staff. We always place every client at the centre of our approach to care, based on their needs. We address these needs through integrated clinical and wellness care and health education.


It's an exciting time to be joining DCHC, while we are embarking on an energizing path with a focus on making our biggest impact yet on local health care by diversifying, expanding, and leveraging our Strategic Plan, Theory of Change, Brand, Client Stories and Resources.

DCHC's 2023 - 2026 Strategic Goals

Drive Program and Service Integration and Client Experience Across All that DCHC Does Evolve Program Offerings to Improve Health Equity and Meet the Needs of DCHC's Priority Populations Establish DCHC as a System Advocate and Champion for Equity Enhance DCHC's Brand and Awareness Across Durham Region Become an Employer of Choice with a Focus on Recruitment, Retention, and Development


At DCHC, we are a team-based interprofessional group of staff including physicians, nurse practitioners, nurses, counselors, dietitians, outreach workers, medical secretaries, and other administrative staff. We always place every client at the center of our approach to care, based on their needs. We address these needs through integrated clinical and wellness care and health education.

Position Overview

As a critical first point of contact, the Centralized Intake Navigator (CIN) is the gateway to DCHC's programs and services. Utilizing their program knowledge, skills and judgment, the CIN will review and prioritize all referrals, respond to program/service inquiries, as well as ensure that the client intake/discharge processes are carried out in a timely, accurate and sensitive manner. The CIN will also make internal and external referrals, as appropriate, and act as a linkage for clients and patients across DCHC services and the broader healthcare system.

Key Responsibilities

As the first point of contact for DCHC the CIN will:

Work in a fast-paced environment independently and as part of a team. Utilize critical judgment to determine the priority, urgency and types of service provision needed for new clients. Ensure referrals for all DCHC services are complete, prioritized and classified by the urgency and level of care or support required. Open new client files and complete the centralized intake documentation, including demographic and other required information in an accurate manner. Ensure service requests and referrals are monitored so that all clients and families receive timely responses with follow-up calls to determine if the care/service needs have been met. Act as an initial and final point of contact for clients, their families and caregivers. Assist with service/care transitions. Utilize effective care coordination and communications strategies as required. Provide DCHC programmatic information to prospective clients, referring health care professionals and community members. Provide information about the spectrum of DCHC services to support smooth transitions of care and service from one point of care to the next. Manage client information and assist with ensuring it is up-to-date and meets DCHC documentation policy standards. Participate and attend agency wide committees. Perform other duties as assigned that are reasonable within the scope of the job.

Qualifications

Diploma or Degree in Office Administration, Social Services or related field, from an accredited academic institution. Minimum 2 year's experience administrative experience in a healthcare or community setting. Excellent communication, relationship-building, and advocacy skills Oral and/or written fluency in other languages would be considered an asset. Knowledge and proficiency with Microsoft Office. Working knowledge of electronic records management an asset, such as PSS. Demonstrated knowledge of health care systems as it relates to community support services. Demonstrated problem solving and critical thinking. Demonstrated time management and ability to work autonomously. Excellence in communication, partnership building and interprofessional care commitment. Demonstrated commitment to continuous learning and professional development. Proficiency with data entry, reporting, and quality improvement tools. Valid Ontario driver's license and unlimited use of a vehicle is a requirement Flexibility to work some evenings and weekends to support youth access. Satisfactory criminal reference and vulnerable persons check

Full vaccination against COVID-19 is mandatory for this position (DCHC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground).

Application Process:

1) While we thank all applicants for their interest in applying, only those qualified and considered for an interview will be contacted. All applicant submissions will be kept on file for six months, for future consideration.


2) All applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume. As an applicant, it is your responsibility to ensure that you check your email regularly.


3) All positions are subject to the successful completion of the following pre-employment conditions for all external hires: Reference Checks; and Criminal Background checks (including Vulnerable Sector Screening).


4) Please be advised that AI Technology supports the screening process of applications. All final hiring decisions are made by our recruitment team.

Durham Community Health Centre (DCHC) is committed to creating an inclusive environment that welcomes and celebrates diversity so that all employees have the opportunity to thrive. DCHC will comply with all applicable standards as set out in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the provisions of the Ontario Human Rights Code, and any other applicable legislation. Accessibility: If you have accessibility needs and require alternate formats or other accommodation, please contact our Talent and Culture team at 905-723-0036, or by email to recruiting@durhamchc.ca.