Job Description

Position Open From: May 7 to May 14


Mount Pleasant Group (MPG) is a not-for-profit organization that has been caring for families in the GTA since 1826. It is made up of two affiliated companies: the Mount Pleasant Group of Cemeteries (MPGC) and Canadian Memorial Services (CMS), collectively referred to as MPG. MPGC owns and manages ten (10) cemeteries and four (4) crematoriums across the Greater Toronto Area, while CMS delivers funeral services to its customers at nine (9) locations across the region. These include funeral centres located at several MPGC cemeteries, as well as standalone funeral centres known as "The Simple Alternative". As a community partner and environmental steward, we constantly strive to set innovative standards for our industry, guided by new trends, and advancements in technology without compromising our long-held values. We are a collection of amazing people who recognize that what they do every day is genuinely meaningful to the families we serve.


We are looking for a

Cemetery Services Coordinator

to join our team at

Pine Hills Cemetery.

The successful candidate will be required to:

Sales & Client Engagement

Provide compassionate assistance to individuals and families, guiding them through decisions about interment rights, memorials, inscriptions, cremation options, and related services, while respecting their unique needs and preferences. Organize and attend graveside, cremation, interment, or entombment services as required, ensuring a supportive and seamless experience. Facilitate and oversee the disinterment process, adhering to all legal and procedural requirements and addressing family concerns with sensitivity and professionalism. Conduct grave-checking procedures to ensure that service areas are prepared, safe, and respectful for families and visitors. Maintain ongoing communication with families to monitor arrangements, memorialization progress, and service satisfaction, upholding high standards of care. Transfer cremated remains between urns as requested, ensuring compliance with corporate policies and procedures. Perform monthly audits of urn inventories, promptly addressing any discrepancies or issues. Monitor property grounds during visits, proactively identifying and reporting maintenance concerns to the Property Management Team. Educate families about endowments, assisting with their arrangement and proper documentation. May be required to assist with products and services related to our Toronto Necropolis Cemetery.

Cemetery Office Administration

Accurately process and maintain documents related to memorialization and interments, including but not limited to: + Interment Rights Certificates
+ Allocations
+ Grave, cremation, and disinterment orders
+ Memorial, inscription, and ceramic photo orders
+ Endowment documentation
+ Receipts, invoices, and time-payment contracts
+ Accounts receivable and bank deposits
Maintain detailed and accurate records of all processed documents, compiling reports and ensuring accessibility for internal use. Track temporary bronze markers and temporary wooden memorials, ensuring proper record maintenance and timely removal. Collaborate with other departments to follow up on accounts receivables, outstanding memorial orders, and client requests. Oversee office inventory control, including cremation urn inventory, wreaths, and general office supplies.

Ownership Changes & Legal Documentation

Facilitate interment rights transfers and repurchases, working closely with clients to determine who is legally authorized to make decisions. Conduct detailed discussions with clients to ensure compliance with bylaws, policies, and procedures. Prepare and process all necessary paperwork, ensuring accuracy and adherence to legal and corporate guidelines. Provide clear explanations of cemetery policies to clients, addressing questions and concerns with professionalism and empathy. Maintain up-to-date knowledge of bylaws, policies, and procedures to confidently guide clients through ownership change processes.

Other

Additional duties as assigned that fall within the scope of the role as assigned by the Manager, Cemetery Services.

Inclusion, Diversity, Equity & Accessibility

At all times employees are responsible for:

Committing to work within an inclusive team that enables MPG to better understand and connect with the diverse communities it seeks to serve; and Modelling their commitment to inclusion, diversity, equity and accessibility through their words and actions.

Hours/Days of Work:

2-week rotation as follows:

Week 1 - Monday to Friday. Week 2 - Monday, Tuesday, Wednesday, Friday, Saturday (with a 3-day weekend every 6th week). 8:30 am to 5:00 pm.

Qualifications:

A two (2) year college diploma in Business or a related field, or an equivalent combination of education, training, and relevant work experience. Minimum of two years of experience in customer service or sales, with a demonstrated ability to build and maintain strong client relationships, preferably in the funeral or cemetery industry. Funeral Director License or experience in the funeral industry is an asset but not required. A valid Ontario "G" Driver's License and a clean Driver's Abstract. Must obtain a Sales Representative License upon hire (training and support provided as needed). Demonstrated compassionate and professional communication skills, with the ability to provide empathetic support to families. Strong commitment to client care excellence, with a focus on continuous improvement and service innovation. High attention to detail and accuracy in processing documentation and completing administrative tasks. Exceptional interpersonal and communication skills, with the ability to handle sensitive situations with compassion and discretion. Strong organizational skills and the ability to manage multiple tasks and priorities effectively. Familiarity with cemetery bylaws, policies, and procedures (training provided if necessary). Ability to work collaboratively across departments and adapt to changing client needs and organizational priorities. Empathy and cultural sensitivity, ensuring all interactions are inclusive and respectful of diverse client backgrounds. Problem-solving skills to address client concerns and find mutually beneficial solutions. Initiative and resourcefulness in identifying opportunities to improve service delivery. Proven ability to prioritize and manage multiple responsibilities in a dynamic and fast-paced setting. Familiarity with clerical duties such as record-keeping, document preparation, and materials ordering. Basic understanding of cemetery operations, including grounds maintenance and memorial care, or a willingness to learn. Ability to work independently and take initiative while maintaining adherence to established policies and procedures. Intermediate proficiency in Windows and MS Excel, Word, and Outlook.

At MPG, we believe our strength is in the passion of our people, and value the unique skills and experiences each individual brings to the team. We embrace diversity and are committed to creating an environment where all individuals are respected, supported and can be their authentic selves. We are dedicated to building an inclusive workforce that enables us to better understand and connect with the diverse communities we seek to serve. To that end, MPG welcomes applications from everyone, including from those who identify as Black or racialized, Indigenous Peoples, women, people of diverse sexual and gender identities, and people living with a disability.


We are also committed to maintaining a work environment that upholds the highest standards of safety, health, and employee well-being. We recognize that the conditions under which our employees work, including hours, days, location, and whether the work is performed indoors or outdoors, are crucial to their overall productivity and satisfaction. We continuously monitor and assess these conditions to adapt and improve our practices, ensuring our employees' health and safety are at the forefront of our operations.


Please include a cover letter as well as your resume as part of your application.