------------- Secondary (high) school graduation certificate
Work setting
---------------- Installation
Maintenance
On-site customer service
Repair
Service
Tasks
--------- Repair or replace defective telephone equipment
Complete and maintain test and service reports
Determine nature, cause and location of trouble
Operate computerized testing systems to conduct service tests on customer lines and equipment
Connect, disconnect and relocate cable outlets
Determine work assignments
Install cable modems and software to enable Internet access
Repair or replace faulty cables, power suppliers and amplifiers
Computer and technology knowledge
------------------------------------- Telephone system
Computerized testing system
Area of specialization
-------------------------- Telephone installation and repair
Telecommunications equipment