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CATV Installer - Surrey

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Department name: Operations

Business unit: TOPS

Position ID: J1022-1755

Company:

Category:

Work Location:

Employment Type:

Position ID: J1022-1755

A little about us

What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast LTE and Fibre+ networks.At Shaw we say we're brighter together, and we believe it's the diverse mix of brilliant people here that really makes us shine. When you join our team, you'll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package. We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers.Come dream bigger and brighter with Shaw.

The role

Shaw Cablesystem's Construction department is currently seeking a SU-CATV Installer
to join their team. This position reports directly into the Manager of Regional Operations. The successful candidate will be accountable for completing cable, phone and analogue installations and/or service calls while ensuring a high level of customer service.

A typical day

• Perform connections and the addition of services including the installation of Internet, cable television, Digital Cable Terminals (DCT), Digital Phone Terminal's (DPTs) and home entertainment equipment
• Respond and resolve customer issues arising from the installation and operation of Shaw High-Speed Internet, Digital Phone and/or cable services
• Respond to customer reported service problems involving analogue, phone and digital delivered services as needed
• Detect, diagnose and correct problems affecting services provided to our customers in a safe and controlled manner, as needed.
• Contribute to the growth of Shaw products and services through the promotion and sale of our products
• Operate and understand test equipment related to the maintenance of 2-way coaxial and fibre systems including system analyzers, field strength meters and leakage monitors
• Work with other technical staff to ensure the correction of customer problems in an effective and timely manner
• Maintain accurate system records and support documentation in relation to all types of work orders
• Ensure vehicle, test equipment and tools are maintained in excellent condition
• Promote a positive image of Shaw products and services while providing exceptional customer service
• Various other duties as needed

Your skills/experience

• Experience in cable television service (either practical or theoretical) or post-secondary education in Telecommunications
• Advance PC hardware and software diagnostic skills
• A+ Certification and experience with RF cabling are considered assets
• Knowledge of cable television and the associated technical and safety standards
• Knowledge of Microsoft Windows Operating Systems, TCP/IP and related Internet applications (Browsers, Mail, etc.)
• Able to work with others in a team environment as well as deal with the public
• Goal oriented and motivated with the ability to work well independently
• Able to perform work safely in all types of conditions - indoor and outdoor
• Physically able to perform all aspects of the job including (but not limited to) the climbing of ladders, working in confined spaces and the safe operation of hand tools.
• Maintain a valid BC driver's license and must provide a driver's abstract annually
• Learn and adhere to all applicable Health & Safety regulations
• Team player with excellent communication skills both written and verbal
• Ability to work various shifts including weekends and evenings
• A positive, "can-doaEUR attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity

Other details

• This position requires the successful completion of a criminal background check

Posting closing date: October 24, 2022

At Shaw, we believe diversity and inclusion are integral to the continued growth and success of our entire company. We believe diversity and inclusion enhances our Company's culture and creates a sense of belonging where people feel comfortable bringing their true selves to work. This in turn promotes innovation through harnessing the variety of experiences, thoughts, and perspectives our employees have to offer. We encourage applications from all qualified individuals, regardless of race, gender, age, or any other identifying characteristic.

Shaw Communications, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Shaw Communications. The information is subject to Personal Information Protection and Electronic Documents Act. The information will be retained and when disposed of, it is done so in a secure manner. Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year.

We thank all applicants for their interest; however, only selected candidates will be contacted. No telephone calls or agencies, please.