Job Description

What you'll do

Customer Service

Support the customer experience through timely processing and movement of inventory to the sales floor. Model active selling behaviors/techniques to set the example for department team members and to help them grow confidence in their selling capabilities. Promote company programs including loyalty programs, private-label products, and other seasonal promotions. Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.

Training

Support and coach to improve any performance gaps and provides ongoing feedback to improve team. Communicates in a clear and concise manner to the team. Mentors team and leads in execution of Customer Experience, proactively provides resolution for all customer concerns.

Leadership

Provides leadership to the team and consistently coaches and follows up to ensure the delivery of the service model standards are provided to each customer. Effectively problem solves, delegates and follows-up on tasks assigned to team members. Promotes and maintains a positive and motivating work environment. Acts as a brand ambassador exemplifying Mark's leadership and culture. Complete opening and closing duties as part of manager on duty responsibilities.

What you bring

Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing support. Proven ability to build and manage a daily game plan for the department and store. Exceptional communication skills and organizational skills Superior training and mentoring skills 3-5 years retail experience required. High energy, enthusiasm and a drive to succeed. Basic computer skills required.
At Canadian Tire Group of Companies, we believe in fostering an environment of transparency. A place where your contributions are recognized, valued, and fairly rewarded and salary is determined based on a combination of factors including individual experience, store volume, location, and other relevant role-specific requirements. Beyond a competitive base salary, you'll enjoy company benefits, bonuses, or any additional compensation.

About Us

At Marks, we want you to experience an extraordinary career in helping to lead our brand's evolution to be Canada's number one destination for industrial and casual apparel and footwear. As one of Canada's leading apparel retailers, and a valued part of the Canadian Tire family of companies, Mark's stands out for its commitment to comfort, quality and style. Mark's is a leader in product development, innovation and quality through its assortment of industrial apparel, footwear and accessories, with strong private and exclusive brands. Join us, where there's a place for you here.

Job Type: Full-time

Expected hours: 37.5 - 40 per week

Benefits:

Casual dress Dental care Extended health care Store discount
Schedule:

Evening shift Monday to Friday Morning shift Weekends as needed
Experience:

Retail: 2 years (required)
Work Location: In person

Application deadline: 2025-07-25
Expected start date: 2025-08-06