Job Description

Main Duties:

Reporting to the Customer Experience Manager, this position optimizes net income through customer service excellence, provides guests with exciting entertainment, and builds strong relationships internally and externally (Miyo-wachatowin), by providing overall management and oversight of the Casino's Cage, Food & Beverage, Guest Services, Live Games, and Slots operations.

Responsibilities include: leading, planning and analyzing Casino Operations, with strong emphasis on maximizing gaming revenue, and maintaining high service standards. Providing effective management of staff, promoting good relationships and ensuring they have the knowledge and tools they need to succeed. Administering budgets, including forecasting budget needs, creating proposals relating to projects, monitoring, tracking and reporting on expenditures. Handling escalated customer relations issues. Modeling SIGA's values, and presenting a positive image of SIGA in the community. Participating in development and implementation of SIGA-wide gaming strategies. Participating in other projects and activities as required, to maximize revenue and deliver an exceptional guest experience.

Conditions of Employment

• Successful candidates are subject to a background check as well are required to obtain and maintain a gaming employee Certificate of Registration from the Saskatchewan Liquor and Gaming Authority (SLGA)/Indigenous Gaming Regulators (IGR).
• The minimum age to work in a casino or any area where gaming can be seen is 19 years of age.
• Must possess valid Saskatchewan Driver's License and acceptable driving record.
• Tobacco smoke/High noise levels (during time spent at Casino sites).
• As our organization values employee and patron safety, SIGA has instituted a Drug & Alcohol policy for its employees.
• SIGA reserves the right to perform post-incident and/or reasonable cause drug and alcohol testing for any employee violating Drug & Alcohol Policy A04-607 where deemed necessary by management whom have completed SIGA's Supervisor & Manager Drug & Alcohol Training course.
• Compliance with all regulatory requirements as may be applicable to your position including but not limited to both SLGA requirements and the Anti-Money Laundering requirements set out in the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and regulations and policies made thereunder by Canada and FINTRAC.

Qualifications

Education:

• Successful completion of a two-year diploma in Business Administration or a related discipline.

Experience:

• Minimum of five years' directly related experience working in one or more casino department, including supervision and/or training of personnel, knowledge of customer relations, financial management, and general operations.

Core Organizational Competencies

Adapting to Change
Communication
Customer Service
Decision Making
Results Oriented
Working with Others

Once employed with SIGA there are many opportunities for learning, growth and advancement throughout the company. We take great pride in being a preferred employer and aspire to attract the very best and very brightest to become part of our family. We look forward to reviewing your application!