Job Description

The Opportunity
Job Posting Number:*2022-288 & 289
*Position:Cashier-ReceptionistLocation:John St (Hamilton) (Hybrid: Remote/In-office)Reports to:Supervisor, Payments and CollectionsBusiness Unit:Customer ExperienceDivision:Collections & PaymentsHours per Week:35Rate of Pay:As per the Collective AgreementNumber of Openings:2Union:*PWU
*Open:August 22, 2022Close:September 2, 2022Alectra is committed to putting our people first in providing a positive employee experience and a safe work environment. Our Hybrid Workplace policy allows for an effective balance for employees with the opportunity to work in a hybrid environment; a combination of Remote / In-office work based on operational requirements.Position Purpose:
The Cashier-Receptionists are accountable for back-office data management, reception tasks, cashiering, mail room activities, and clerical functions for electric and water services.Responsibilities:

• Supports back office clerical tasks related to the setup, billing, collecting and payment of accounts
• Processes account maintenance activities including: lawyer's letters; landlord agreements, articles of incorporation, unoccupied accounts; resolving customer access issues; cashiering and payment processing, misapplied payments and cashier exception management; support and review equal payment plan report and make changes based on specific criteria; documentation and filing of customer requests and responses
• Responds to reception calls and general customer inquiries, ensuring a high level of professionalism and in accordance with Alectra Utilities standards and OEB requirements
• Supports mail room activities including inter-office mail delivery and prepping outbound items for mailing
• Provides documentation and tracking related to clerical tasks
• Performs user acceptance testing of system and procedural changes, documenting new and revised procedures to provide the efficient billing and customer services
• Other duties as assigned
• Understanding of Privacy Legislation, and its application within the department.
• Responsible for demonstrating and maintaining a working knowledge and understanding of the Company's safety policies and practices. Report any unsafe conditions or observed unsafe practices and make all efforts reasonable to work in accordance with The Ontario Health and Safety Act.

Skills & Qualifications:

• Education & Specialized Knowledge*

• Minimum of High School Education required
• College diploma or University Degree in business or other related field and/or equivalent experience is an asset
• Familiarity with regulations and bylaws governing electricity and water services

Experience

• Experience in dealing with difficult customers, situations and moderately/complex problems
• Experience in a customer service environment is an asset

Skills/Abilities/Competencies

• Demonstrated MS Office experience with Word or Excel
• Ability to handle/solve difficult situations
• Ability to make quick and accurate decisions with minimal supervision that support the company procedures
• Demonstrated Customer Service skills, working both with internal and external stakeholders
• Proven keyboarding competency and accuracy is required
• Excellent verbal and written communication skills
• Must be able to work from other locations as required as per guidelines within the Collective Agreement
• Ability to multi-task in a fast-paced environment

How to Apply
If you would like to be considered for this position and meet the qualifications, please submit your resume by clicking on the button below.
Should you have any questions regarding this opportunity, or need assistance in applying for the posting, please send your inquiry to careers@alectra.com .
You can also submit a resume for us to keep on file and review as new opportunities arise that might be the right fit for your skills and experience.
Alectra is an equal opportunity employer and is committed to providing a recruitment process that respects the dignity and independence of all candidates. Alectra will consult with all applicants who request accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs, to the point of undue hardship.
In accordance with Alectra's COVID-19 Vaccination Policy, as a condition of employment, successful job applicants must provide written proof of full vaccination against COVID-19 prior to their start date. This requirement is subject only to valid human rights-based requests for accommodation to the point of undue hardship.
We thank all applicants for their interest in a career with Alectra. Only those selected for an interview will be contactedJob Type: Full-time