Job Description

Requisition ID: 2114
Affiliation: CUPE Municipal
Position Type: Permanent Full Time
Number of Openings: 1
Bi-weekly Working Hours: 70 hours bi-weekly

Shift/Work Schedule: Monday to Friday (subject to change)
Department/ Branch: Financial Services, Accounting Services
Job Location: Fort McMurray
Pay Level: PL7
Start Rate: $43.77 (2024 rate)
Permanent Rate: $51.26 (2024 Permanent rate effective after completing probation)
COLA: Bi-Weekly - $480
Closing Date ((dd/mm/yyyy): 31/12/2023
Posting Type: Internal and External

GENERAL DESCRIPTION:

Under general supervision, the incumbent provides customer service to the public by processing a variety of payments, providing general information, directing citizen enquiries, and accepting applications for various municipal functions.

RESPONSIBILITIES:

• Receive and process payments for a variety of municipal services including, but not limited to, utilities, property taxes, permits, collections and licenses.
• Promptly, accurately, and courteously respond to internal and external enquiries, record and deliver messages.
• Maintain a thorough knowledge of municipal services and department functions.
• Balance and prepare daily cash deposits.
• Acquire and disseminate to the public a basic understanding of procedures for the various applications and permits.
• Ensure all necessary supplies and inventory (deposit bags, deposit books, receipt books, transit passes, animal licensing tags, etc.) is in stock.
• Adhere to municipal confidentiality policies and cash handling procedures.
• Performs other related duties as required.

QUALIFICATIONS

KNOWLEDGE, SKILLS, AND ABILITIES:

• Positive attitude and desire to provide exceptional customer service.
• Ability to deal courteously, tactfully, and effectively with a diverse range of people, sometimes in conflict situations.
• Must exercise confidentiality and discretion with client information.
• High degree of attention to detail with the ability to enter and maintain data accurately.
• Proficient in Microsoft Office applications (Outlook, Word, Excel) and the ability to learn other municipal software such as SAP, Accela, AS400 and Flexsuite.
• General math and numeracy skills, including demonstrated proficiency handling cash accurately and efficiency.
• Knowledge in the operation of basic office equipment (calculator, cash register, electronic payment system, computer).
• Strong written and verbal communication skills.
• Maintain working knowledge of municipal policies and procedures.

EDUCATION AND EXPERIENCE:

• High School Diploma or GED equivalent is required.
• Two (2) years\' accounting experience or cash handling experience in an office, municipal, or banking environment responsible for processing a variety of payments is required.
• Certificate in Office or Business Administration is considered an asset.
• Previous municipal or banking experience is considered an asset.

OTHER REQUIREMENTS:

• Submission of a Criminal Record Check.

SAFETY:

As an employee of the Regional Municipality of Wood Buffalo, the incumbent is responsible for understanding and actively participating in the RMWB\'s health and safety management system, including all policies, practices, procedures, as well as properly utilizing all control measures including the required use of personal protective equipment. All employees must take reasonable care to protect the health and safety of themselves and others, as well as immediately report any concerns, near misses, incidents, and hazardous conditions to their supervisor.

To apply: Please visit our website at

Current employees must apply through the internal Careers site.

We appreciate the interest of all applicants; however, only those individuals
selected for interviews will be contacted. Late applications will not be accepted.

Regional Municipality of Wood Buffalo