Job Description

Company Overview

Global Immigration & Investment Services (GIIS)

is a leading Canadian immigration consulting firm based in Toronto. We specialize in providing expert legal guidance across all areas of immigration law, with a dedicated focus on Refugee Claims, Appeals, and Humanitarian Immigration programs. Our team is committed to delivering compassionate, efficient, and client-centered service to individuals seeking safety and opportunity in Canada.

Role Overview

We are seeking a highly organized and empathetic

Case Processing Agent

to join our Refugee Claims team. In this pivotal role, you will manage end-to-end case workflows, ensuring clients receive seamless support through complex legal processes while adhering to regulatory standards.

Key Responsibilities

Case Preparation & Submission:

Review and process Refugee Claim applications, ensuring compliance with IRB (Immigration and Refugee Board) and IRCC guidelines.

Client Guidance:

Act as a primary point of contact for clients, explaining procedures, assisting with documentation (e.g., Basis of Claim forms, evidence collection), and addressing inquiries.

Record Keeping:

Maintain meticulous case files, tracking deadlines, correspondence, and updates in line with confidentiality protocols.

Legal Collaboration:

Liaise with RCIC-IRBs and lawyers to prepare cases for hearings, appeals, or judicial reviews.

Regulatory Awareness:

Monitor updates to refugee policies, procedures, and country conditions to ensure applications reflect current legal requirements.

Performance Metrics:

Meet firm targets for case throughput without compromising accuracy or client care.

Qualifications & Skills

Education:

Degree or diploma in Law, Immigration Studies, Paralegal Studies, or related field (preferred).

Experience:

1+ year in immigration case processing, particularly Refugee Claims/Appeals (strongly preferred). Familiarity with IRB processes, UNHCR guidelines, or humanitarian immigration programs is an asset.

Technical Skills:

Proficiency in Microsoft Office 365, case management software, and digital file systems.

Soft Skills:

Exceptional attention to detail and ability to manage high-volume caseloads. Cross-cultural communication skills; fluency in

Urdu, Hindi, or Punjabi

is a plus. Empathy and resilience when working with vulnerable clients.

How to Apply

Submit your resume and a brief cover letter to

career@global-imm.ca

with the subject line

"Case Processing Agent Refugee Claims & Appeals - [Your Name]."

GIIS is an equal-opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

On-site parking
Schedule:

8 hour shift Monday to Friday
Work Location: In person