Job Description

Case Manager

Full-time Position

FH2025-39-CM

Fife House Foundation

Title:

Case Manager

Location:

490 Sherbourne St.

Shift Rotation:

40 Hours weekly, Monday to Friday, 9am-5pm or 10am-6pm

Contract:

Full-Time, Contract till March 31st,2025

Salary:

$25.65 per hour

Reports to:

Program Manager, Linkage to Care

Fife House

is an innovative, client-focused provider of secure and supportive affordable housing and services to people living with HIV/AIDS in the Greater Toronto Area. With approximately 110 staff working across 6 locations, in 2020-2021 Fife House served more than 850 residents and clients by providing supportive and transitional housing programs as well outreach programs to homeless clients and their families.

Fife House

understands that historically marginalized groups in our communities often encounter particular barriers to full access and participation. We therefore commit to actively dismantling all forms of racism and systemic oppression with GIPA/MEPA at the forefront, including in our own organization and across governance structures. As a settler agency, Fife House stands in solidarity with Indigenous and Black Peoples across Turtle Island and recognizes the role we have in the work of reconciliation and healing.

ABOUT THE ROLE:

Fife House's Linkage to Care & Satellite Sites program provides culturally-responsive and strengths-based intensive case management to individuals living with HIV, who have identified support needs relating but not limited to: physical health, medication access, mental health, substance use, criminal justice involvement, immigration, and/or precarious housing with the goal of improving housing stability. The program prioritizes Black, Indigenous, and Persons of Colour (BIPOC) living with HIV and is committed to the advocacy and support of racialized community members navigating complex systems of care. The program consists of Case Managers, Housing Stabilization Workers, and Community Navigators. The case manager position provides one-on-one case management through client-directed care plans which will connect individuals to the services that they need. The case manager will provide support to multiple subprograms (Housing Focused Client Supports, Houseless Outreach Program, & Newcomer Short-term Supports Program) as well as internal Fife House residential programs, including Huntley Transitional Housing Program, Sherbourne Apartments, Sherbourne Transitional Housing Program, Denison, Jarvis, Sorauren, and other sites as identified. The position directly supports clients who are experiencing houselessness, living in transitional housing, at risk of eviction, and/or moving into a permanent housing unit. The case management will work primarily in community, including outdoors, shelters, client rooms/apartments, clinics, and social service agencies, in all weather conditions. The goal of services is to facilitate access to support services via referrals, provide complex systems navigation, and increase clients' competency to advocate for themselves using a psychosocial rehabilitation approach to care.

DUTIES AND RESPONSIBILITIES:

Provide comprehensive culturally-responsive and community-based case management services, needs assessments, service navigation support and care plan development to a diverse caseload of up to 30 clients;

Complete client intakes for approved referrals and coordinate client enrollment documentation;

Participate in workshops, training and meetings facilitated by the City of Toronto as per funding requirements;

Engage effectively with Black, Indigenous and Persons of Colour experiencing mental health, addictions, cognitive issues, physical health issues and/or homelessness;

Use a harm reduction and strengths-based approach in service provision, acknowledging historical mistrust and fear of the target population in accessing services;

Use an Intensive Case Management approach for clients with high support needs, including contacts 2-3x week;

Advocate on behalf of clients to access a range of services;

Conduct outreach in the community, including visits to client units, encampments, parks, shelters, and other sites;

Participate in joint case conferences and use a collaborative approach to coordinate access to services and facilitate referrals, such as housing, identification replacement, legal, financial assistance, primary care, HIV specialists, mental health and addiction supports, emergency shelters, etc.;

Collaborate with internal Fife House residential programs to facilitate joint case management meetings and regular communications in regards to client support;

Provide appointment accompaniment where necessary to promote housing stability and liaise with relevant service providers to coordinate supports;

Engage in crisis intervention/prevention with clients, safety planning, and provide supportive counselling;

Complete housing and respite applications, advocate for appropriate housing opportunities and supports within and outside of Fife House, and assist with market rent searches where appropriate;

Provide eviction prevention support, including liaising with client's landlords, social assistance programs, legal services, extreme clean services, trusteeship programs, Landlord and Tenancy Board, etc.;

Directly assist with clients' activities of daily living as it supports housing and health maintenance, including the acquisition of life skills such as hygiene, medication management, cooking, cleaning, shopping and budgeting;

Facilitate and document a comprehensive discharge plan;

Provide co-supervision to placement students with the Program Manager;

Provide guidance and/or peer-to-peer coaching to students, volunteers, and colleagues where appropriate;

Document client-related and care coordination activities in the case management system in an accurate and timely manner;

Maintain accurate and updates client and program records;

Conduct Office Hours at program location on a rotational basis as scheduled;

Participate in team meetings, case management rounds, supervision, and professional development;

Submit expense claims and relevant documentation in accordance with agency regulations;

May be required to work evenings and/or weekends, or schedule may change as per program needs;

Participate in program partnership with the Blue Door Clinic and provide time-limited case management services as directed;

Participate in program evaluation and development activities, and liaise with agency community partners;

Other duties as assigned by the Program Manager or designated manager;

QUALIFICATIONS:

A diploma/degree in social services (or equivalent) with a minimum three years of case management experience in the mental health and addictions sector ;

Ability to use public transportation and/or walk to various locations on a daily basis in all weather conditions;

Ability to lift heavy items on occasion, up to 25kg (~55lbs), with safety equipment will be provided when necessary;

Demonstrated ability in the delivery of client assessment tools, goal setting, service planning and care coordination;

Knowledge of community resources and service access pathways;

Knowledge of anti-racist, culturally-responsive practices, psychosocial rehabilitation principles, and a trauma-informed lens;

Highly developed conflict resolution and negotiation, crisis intervention/prevention skills;

Strong interpersonal and team work skills, as well as ability to work independently;

Highly developed understanding of and proven ability to communicate appropriate professional boundaries;

Knowledge of HIV/AIDS and related health comorbidities, addictions and mental health issues experiences by Black, Indigenous and Persons of Colour, and/or 2SLGBTQIA+ communities;

Knowledge of the Residential Tenancies Act and Ontario Social Housing Act;

Strong written skills, oral skills, and computer skills (Microsoft 365, MS Word, Excel, Power Point, Internet, MS Publisher, etc.);

Ability to use case management software considered an asset (i.e. OCASE, Pirouette);

ASSET:

Knowledge of HIV infection in the current context, including the impact of stigma and discrimination;

Understanding of the complex systems of immigration, criminal justice, poverty, housing, addictions and mental health, gendered violence, generational trauma, and forced displacement;

Commitment to the greater involvement and meaningful engagement of people living with HIV/AIDS (GIPA/MIPA) both as volunteers and staff within the agency and sector;

Non-Violent Crisis Intervention, First Aid and CPR training, Mental Health First Aid, and Naloxone training;

Lived experience of HIV, mental health, substance use, and/or homelessness;

Identify as Black, Indigenous, and/or a Person of Colour;

Additional spoken languages;

FIFE HOUSE

is committed to upholding the values of equity, diversity, and inclusion in our living and work environments. We know that diversity underpins excellence, and that we all share responsibility for creating an equitable, diverse and inclusive community. In pursuit of our values, we seek members who will work respectfully and constructively with differences and across levels of power.

We actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to:

Persons living with HIV/AIDS

First Nations, Metis and Inuit peoples, and all other Indigenous peoples;

Members of groups that commonly experience discrimination due to race, ancestry, colour, religion and/or spiritual beliefs, or place of origin;

Persons with visible and/or invisible (physical and/or mental) disabilities;

Persons who identify as women; and

Persons of marginalized sexual orientations, gender identities, and gender expressions.

We recognize that many of these identities intersect and that therefore, equity, diversity and inclusion can be complex. We value the contributions that each person brings, and are committed to ensuring full and equal participation for all in our community.

Accommodations are available on request for candidates taking part in all aspects of selection process.

TO APPLY:

Applications will be accepted until August 21st , 2025 Please submit a cover letter and resume by email using the subject line "FH2025-39-CM" to recruitment@fifehouse.org
We thank all applicants but only candidates selected for an interview will be contacted.

For more information about Fife House, visit www.fifehouse.org

Human Resources

Email: recruitment@fifehouse.org

Fife House Head Office

490 Sherbourne St, 2nd Fl

Toronto ON M4Y 1K9

Fax: (416) 205-9919

Job Type: Full-time

Pay: $25.65 per hour

Benefits:

Casual dress Employee assistance program Extended health care Paid time off Vision care
Work Location: In person