Job Description

Job Title:

Case Manager - Mental Health

Job Posting #CM-BFP-026/2025-26

Date Posted:

July 24th, 2025

Reports to:

Supervisor - Mental Health Program

Position Type:

Full Time

Date Closed:

August 22nd, 2025

About Organization:

Punjabi Community Health Services (PCHS) is a pioneer community-based not-for-profit, charitable organization. PCHS has been fulfilling the needs of diverse populations for 35 years by providing services in the areas of addictions, mental health, geriatric care, health promotion, domestic violence, parenting, settlement, and services for women, children, and youth. PCHS has several research studies to its credit and is recognized as an innovative organization for community development, as well as for its Integrated Holistic Service Delivery Model. PCHS is accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF) International and Imagine Canada.

Why Work at PCHS:

3 weeks' paid Vacation to start; 4 and 5 weeks after 3 and 4 years of continuous service 7 days' paid Personal Time Comprehensive Benefits package (special benefits for gym memberships and winter tires) Employee Assistance and Family Assistance Plan Various employer-paid training programs and professional development opportunities Develop and network through robust community and partner events Mileage reimbursement as applicable Free on-site parking Hybrid work model (contingent on nature of work and location)

About the Position:

The Sahara Better Families Program (BFP) provides supports to youth ages 12 to 24 years old and their families and to parents of children aged 1 to 11 years old, and parents that are mandated by legal obligation related to children or youth issues. Areas covered by the program are mental health, cultural conflict, violence, and substance abuse. The program provides individual case management and group sessions. This includes supportive counselling, individualized assessments with different set of tools, developing a care-plan, systems advocacy, service coordination, and connecting individuals with resources.

Qualifications and skills:

A university degree or college diploma in social work or a related field, or an equivalent combination of education and relevant experience. Minimum of 2 years' experience supporting individuals with mental health, addiction, concurrent disorders, and other concerns affecting equity-deserving populations. Knowledge of assessment tools such as OCAN, GAIN SS, Columbia SSR, LOCUS, or similar is considered an asset. Strong understanding of local mental health and addiction services is required. Excellent verbal and written communication skills, with the ability to multitask effectively (e.g., conducting phone intakes, note-taking, and scheduling virtual/in-person sessions). Ability to foster a sense of hope and resilience in individuals and families experiencing mental health challenges and/or concurrent disorders. Proven ability to assess client needs and determine the suitability of PCHS programs and services. Capable of working under pressure, independently, and collaboratively in a team setting. Proficiency in Microsoft Word, Excel, PowerPoint, web browsing, and email communication. Familiarity with cloud-based technologies, CRMS, and SharePoint is an asset. Strong time management skills, with the ability to prioritize tasks and manage competing demands with minimal supervision.

Requirements:

Possess a valid Ontario Driver's License, have regular access to a reliable vehicle and provide proof of adequate vehicle insurance A satisfactory current Vulnerable Sector Screening report Current CPR and First-Aid certification Vaccines (COVID-19 and others) are encouraged Fluency in South Asian languages such as Punjabi, Hindi, and Urdu is considered an asset.

Key Responsibilities (but not limited to):

Conduct outreach and promote program services to target populations, including youth and parents/caregivers experiencing mental health and/or addiction challenges. Complete comprehensive client needs assessments, establish client-centered goals, and develop individualized care and service plans. Provide one-on-one supportive counselling to individuals and families and facilitate group programs for youth and parents. Offer accurate and up-to-date information on community services tailored to meet the unique needs of each client. Coordinate services with other providers to support holistic care and facilitate timely referrals to appropriate community resources. Lead parenting sessions, youth programming, and individual supportive interventions as needed. Monitor client progress, evaluate goal achievement and satisfaction, and revise care plans accordingly. Maintain thorough, accurate, and confidential client records in accordance with agency policies, procedures, and standards. Collect and document relevant data aligned with program deliverables and reporting requirements. Foster strong relationships with clients, service providers, and community partners. Represent the mission, values, and philosophy of Punjabi Community Health Services (PCHS) at community events, networks, and inter-agency meetings, as required. Support the supervision and mentorship of students and volunteers, as applicable. Set and pursue personal performance and professional development goals. Participate in regular supervision meetings with the program supervisor. Attend relevant conferences, trainings, workshops, and in-service events as approved. Contribute to internal agency consultations, committees, and initiatives as requested. Perform other related duties as assigned.

Hours:

Full time, 37.5 hours per week (Some evenings and weekends work is required)

Annual Salary:

$50,000 to $53,000

Position to commence:

August 2025

Please submit your resume to the Hiring Committee at

hr@pchs4u.com by August 22nd, 2025

Please add

Job Posting #CM-BFP-026/2025-26

to the email subject line and cover letter.

PCHS offers an attractive and rewarding work environment. We appreciate all applicants' interest, but only those under consideration will be contacted for an interview.

PCHS is committed to diversity in its workplaces and welcomes applications from all visible minority groups, women, Aboriginal persons, 2SLGBTQ, persons with disabilities, among other self-identified diverse groups. We also provide accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act ('AODA'). If you require accommodation for a disability during any stage of the recruitment process, please notify Human Resources at hr@pchs4u.com

Job Type: Full-time

Pay: $50,000.00-$53,000.00 per year

Benefits:

Dental care Employee assistance program On-site parking Vision care Wellness program
Work Location: Hybrid remote in Brampton, ON L6T 3T6

Application deadline: 2025-06-26