Job Description

SUMMARY

Join us at Shepherds of Good Hope and add meaning to your work!

Shepherds of Good Hope (SGH) is one of the largest not-for-profit organizations dedicated to meeting the needs of individuals experiencing homelessness and vulnerably housed individuals in the city of Ottawa. Many individuals who access our programs and services live with complex trauma, mental health challenges and substance use disorders.

A leader in supportive housing and harm-reduction, you'll be joining an organization that provides around-the-clock, comprehensive services to all genders in seven supportive housing, shelter and programming locations across the city. With 113 new units in development, Shepherds of Good Hope is transforming lives.

YOU can be part of the transformation.

RESPONSIBILITIES

In collaboration with residents, staff and external workers, develop care plans and provide practical assistance Providing support related to housing, employment, financial aid, health care, social supports, and other areas as identified Supporting guests in building life skills; developing and facilitating weekly life skills and recreation activities service users Develop strong relationships with both current and new partner agencies Broker linkages to relevant community supports for guests Completing SPDAT, OCAN, OPOC, GAIN S.S. assessments and other assessments, as needed Submit accurate and complete records and data reports, as required Work collaboratively with partnering agencies and colleagues Engage in guest advocacy Provide frontline support and perform additional duties as required Assist with completing service user yearly taxes Assist with transportation and accompanying service users to appointments, as required. Assist with intake process for new residents.

QUALIFICATIONS

College Diploma with at least two years of relevant experience; Bachelor's Degree preferred; Postgraduate Degree would be considered an asset Experience working with, and knowledge of, resources concerning homeless populations, addictions, mental health, housing, and poverty issues Strong written and verbal communication skills Problem solving and organizational skills Fluently bilingual in French and English considered an asset. Strong interpersonal skills and ability to collaborate Computer proficiency Demonstrated ability to build rapport and work within the Harm Reduction framework, using NVCI principles. Knowledge of case management principles and tools Demonstrated knowledge of Landlord and Tenant rights and responsibilities Access to a personal vehicle to utilize to get to the various Supportive Living buildings is

preferred*
A valid Class G, Ontario driver's license and clean driving record is

preferred*
Must be legally entitled to work in Canada Must by at least 18 years of age Able to lift up to 25kg. Able to read text and communicate orally in English. The ability to communicate in other languages is considered an asset.

Working Conditions:

There is a combination of long periods of sitting, standing, and walking for this position. This role is mostly consumed with client engagement, which can mean meeting in private and confidential locations with clients on a one-to-one basis. Accuracy and timeliness are very important to this role to ensure that client needs are being met and reporting is complete. The case manager must also be comfortable utilizing critical thinking to make well rounded decisions in high pressure situations and prioritizing work based on competing deadlines.

Shepherds of Good Hope is committed to being responsive to the diverse needs of our clients, residents, employees and volunteers, including those with disabilities. Please inform us if you require accommodation through the hiring process and we will work with you to meet your needs.

Job Type: Full-time

Pay: From $24.56 per hour

Benefits:

Casual dress Company events Dental care Employee assistance program RRSP match Vision care
Licence/Certification:

Class G, Ontario driver's license? (preferred) Clean driving record? (preferred)
Work Location: In person

Application deadline: 2025-08-29