Job Description

October 24, 2025 Posting #1508

YouthLink believes in the potential of every youth. We are dedicated to providing them with the support, guidance and opportunities they need to make positive life choices. We provide youth with brief and ongoing counselling, in-home wraparound support, shelter, housing, educational support, and safe drop-in spaces.

YouthLink works towards equitable outcomes for youth in our community and, as such, is committed to equity-based hiring practices.

We welcome applications from candidates who reflect the communities we serve, particularly candidates from Black communities, Indigenous communities, and racialized people, persons with disabilities, members of diverse gender identities and people with lived experiences. We are seeking candidates who demonstrably operate and practice from an equity and trauma-informed lens. We encourage applications from passionate professionals who will help us dismantle systemic barriers and will embrace working outside of Euro-centric practices.

YouthLink Benefits are Top of Class!

Competitive pay Health & dental coverage for you and your family with 100% premium cost paid by employer. Annual vacation with pay at 1.66 working days for each calendar month to a maximum of

20

working days per year.

5 'authorized absence' days for family illness or emergency circumstances that prohibit employees from reporting to work.

3 paid agency days every calendar year after 3 calendar months' service.
Maternity / parental /adoption leave top-up payments (to top-up Canadian government unemployment benefit payments) 100% premium cost for long-term disability coverage paid by employee. Eligibility to participate in pension plan after 2 years of continuous service with generous matching contribution from employer.

(pro-rated for part-time employees according to the employee's full-time equivalency (FTE))*

Live-In Treatment, Case Manager (2 positions)

(Permanent, Full-time, 40 hours/week)

(Bargaining unit position)

This position is responsible for providing high quality, case management care within YouthLink's nine-bed Live-In Treatment home serving female-identified youth (ages 14-18) and also welcomes gender-fluid, non-binary, and youth who are transitioning. The program is committed to fostering an environment which promotes safety and security for all 9 youth who have experienced any or all of the following: traumatic events, abuse, parental/family conflict, neglect, and/or issues with attachment that more than likely are contributing to a deterioration of their mental health, sense of self and low self-esteem. This position provides direct care and case management, as well as administrative and household functions of the treatment home.

Highlights of Your Role

Case Management

Works in consultation with youth/placing agency/ parents/ therapist/ psychiatrist/ school/ child welfare. Creates specialized ministry mandated plans of care (PoC) with individualized goals for a maximum of 4 individual clients. Evaluates treatment goals utilizing approved measurement tools for the purpose of tracking client progress. Utilizes a trauma-informed approach which is client-centred and works within an anti-oppressive framework and equity lens. Completes ministry mandated risk assessments and safety plans in accordance with ministry guidelines and YouthLink's policies and procedures. Contributes to the onboarding and orientation process for all new staff, students and volunteers and contributes to their learning journey. Communicates with the team regarding treatment plans for youth, goals identified, medical treatments/diagnosis, and updates any required medication changes. Contributes to the intake orientation process which includes policy review. Provides a tour of the treatment home and surrounding area, reviews program requirements with placing agency and ensures all required documentation is signed and understood. Ensures medical care is provided at regular intervals as per ministry guidelines and YouthLink's policy and procedures. Connects youth to outside resources to support their treatment goals and transition planning. Advocates for appropriate educational placement and resources. Ensures youth receive the needed educational supports, such as assessments, IEPs, and any other related educational resources/tools required to succeed. Attends parent-teacher interviews to stay current with student progress and any identified challenges. Follows up with youth and educational supports to collaborate and ensure any identified concerns are addressed. Schedules one-to-one meetings with assigned youth to build meaningful relationships which support overall PoC. This includes scheduled outings, activities, and intentional conversations which enhance youth engagement. Supports LIT Youth Workers in teaching self-care and good hygiene practices, room cleanliness, personal safety, boundaries etc. Collaborates with LIT Youth Workers to celebrate and embrace youths' identity: race, ethnicity, spirituality, ability, gender identity and sexual orientation. Participates in trainings that align with ministry framework, YouthLink's strategic plan, program requirements and treatment modalities.

Plan and Review:

Develops individualized PoCs, utilizing information obtained from the pre-admission intake, meetings with the client (includes all contacts), reports written by staff and other service providers at each interval. Assesses needs, strengths, identity characteristics, services and treatment, adult ally/resource person, safety planning, education, meals and nutrition, transfer and discharge and identification of goals and goals achieved. Ensures risk assessments are completed at each PoC/RoC interval according to ministry timelines (30-day, 90-day, 180-day and every 180 days thereafter). Reviews all YouthLink policies and procedures related to the treatment home, which includes rights, responsibilities, complaint procedure, residential placement advisory committee, ombudsman, mechanical restraint, physical restraint, and placement program description related to cultural competency. Facilitates PoC meetings with youth, placing agency and other identified supports as per ministry timelines and YouthLink's policies and procedures.

Direct Client Care

Acts as a role model and teaching emotional regulation skills. Supports LIT Youth Workers by ensuring routine and structure are maintained throughout the day: wake ups, day program activities, reminding of appointments, checking in with youth throughout the day. Provides mediation for any peer and family dynamics that may arise. Implements crisis management practices in accordance with ministry guidelines and YouthLink's policies and procedures. Conducts risk assessments and safety planning as required. Contributes to therapeutic-based programming such as life skills, peer support, house meetings, physical activities and tutoring. In addition, provides experiential learning outdoors.

Meetings, Committees and Collaborative Networking

Attends weekly case management and monthly CoP meetings and presents assigned clients for team discussion and treatment planning. In addition, attends bi-weekly business team meetings focused on program administration, agency and ministry updates and strategic planning. Participates in required agency committee such as health and safety, ABR etc. Attends employment fairs, school and agency events and participates in agency initiatives. Accompanies youth to their psychiatric, medical and therapy appointments

Report Writing and Health Record Management

Ensures accurate and timely data entry into digital database and hardcopy files as per ministry guidelines, accreditation and YouthLink policies and procedures. Completes regularly scheduled file audits in accordance to ministry standards, accreditation and YouthLink policy and procedures. Enters client contact notes (recording indirect/direct) in compliance with ministry standards and YouthLink policies and procedures. Prepares Ministry of Health Serious Occurrence reports, internal incident reports, and files missing person reports when appropriate. Medical tracking sheets, medical reordering, medication dispensing and documenting, completing medication audits. Utilizes EMHware to book client appointments. Dispenses medication if needed as a backup, keeps accurate and timely records and completes medication error report when appropriate. Keeps accurate records of petty cash and TTC/presto cards. Records achievements made by youth throughout the week to foster resiliency and recognize small successes

Other duties as assigned.

Highlights of What You Bring

Education:

Diploma in Child and Youth Work, Social Service Worker, Social Work or Psychology or relevant field, and/or a combination of equivalent education and experience. Bachelor/Master of Social Work Bachelor of Psychology/Sociology, Bachelor/Master of Education (Counselling Psychology) is an asset. Specialized training in attachment theory, developmental lifespan stages, neurobiology of the brain and the impact of trauma is an asset. Specialized training in relevant interventions to address behavioural issues from a trauma informed attachment lens is an asset.

Experience:

2 years working with youth with complex needs in a mental health setting. Experienced in providing care utilizing a trauma-informed lens. 3 years working with youth with complex needs specifically in child welfare and/or Live-In Treatment. Experienced in providing care utilizing a trauma-informed lens.

Knowledge, Skills and Abilities:

Knowledge of community services, relevant CYFSA legislation, and social justice issues. Experience with suicide/risk assessment and crisis support services. Understanding of adolescent development, trauma responses, attachment theory, and evidence?based interventions. Experience implementing therapeutic routines in a live-in treatment setting. Ability to lead or co-facilitate therapeutic groups. Strong interpersonal, conflict resolution, and organizational skills. Commitment to diversity, equity, and inclusion principles, including anti-Black Racism.

Proficiency in Microsoft Office and use of electronic health records.

Familiarity with suicide/risk assessment and crisis support services. Quality Service Framework (QSF) and social justice issues is an asset Familiarity with operating from an Anti-Black Racism lens and knowledge of working with black youth and families is an asset. Experience working in a Live-In Treatment residence with youth aged 14-18 who are gender fluid, non-binary and transitioning from male to female and female to male in a live-in treatment home is an asset. Experience providing Afrocentric programming an asset. Strong ability to assist individuals with finding transitional supports, managing finances and accessing mental health services is an asset. Demonstrated ability to write clear and concise reports in a scheduled time frame including maintaining complete and confidential electronic case records and required paperwork as per ministry guidelines and YouthLink policies and procedures is an asset. Effective interpersonal and collaboration skills is an asset. Proven ability to case-manage and access appropriate community resources for the young person and provide educational support is an asset. Skilled in planning and coordinating treatment and support recovery back into home or community is an asset. Excellent organizational and administrative skills is an asset. Ability to multi-task and prioritize responsibilities is an asset. The ability to speak in a language represented in the community is an asset. Ability to drive a passenger van, with a clean abstract and a G-license holder and can be insured is an asset. Experience with substance use/harm reduction theory and practice as applied to youth and families is an asset. Ability to perform tasks involving physical activity, including lifting, bending and prolonged standing is an asset. Familiarity with administering medication is an asset. Experienced with mental health treatment and management is an asset..

Salary:

Starting $59,189.

Hours of work:

40 hours per week (9hrs per day, including 1 hr of unpaid meal break) Overtime occurs if there is a crisis that needs to be addressed or managed.

Other Requirements:

Broad Record Police Check is required. Medical clearances including up to date immunization record and 2 step tuberculosis testing is required.

Full job description available here:

https://youthlink.ca/wp-content/uploads/2025/10/JD-LIT-Case-Manager.pdf

How to Apply

Submit application to

residentialposting@youthlink.ca - Please quote posting #1508 in the subject line.

As an equal opportunity employer, we encourage applications from qualified candidates who reflect the diversity of our communities. If you have a disability and require accessibility accommodations with the application process, please contact accessibility@youthlink.ca.

Job posting closing - Open until Filled.

Job Types: Full-time, Permanent

Pay: From $59,189.00 per year

Benefits:

Casual dress Company events Company pension Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off
Work Location: In person