Job Description

Rexdale Community Health Centre is a non-profit, multi-service facility that offers primary health care, settlement, and community development activities for women, families, youth, adults, and seniors from diverse cultural backgrounds. The Centre is dedicated to delivering accessible and sustainable programs and services to diverse communities. It employs service delivery methods that incorporate advanced access principles, utilizing group visits and self-management models. Currently, the Centre is seeking a Mental Health Case Manager to collaborate with the mental health team in providing support and primary health care to Black children, youth, and mothers. The successful candidate will join the Centre's Clinical team.

As part of Ontario's pediatric Recovery Initiative, the Case Manager will provide culturally responsive, community-based mental health care to Black children, youth, and families. This role supports a variety of innovative programs, including early psychosis intervention, mobile mental health clinics, and prenatal/postnatal care for Black mothers and children. This position will work collaboratively with interdisciplinary teams and community partners to improve access to mental health services and promote wellness in our community.

The Case Manager will provide support and expertise through comprehensive assessment, planning, implementation and overall evaluation of individual client needs. The overall goal of the position is to enhance the quality of client management and satisfaction, and to promote continuity of care through integrating the functions of case management.

Responsibilities:

Coordinate the integration of social services/case management functions into the client care with other departments, external service organizations, agencies and healthcare facilities. Acts as client advocate: investigates and reports adverse occurrences and performs staff education related to mental health. Promote effective and efficient utilization of clinical resources. Mobilizes resources and interviews, as needed, to achieve the expected goal to assist in achieving desired outcomes within the desired timeframe. Conducts review for appropriate utilization of services from intake admission through discharge. Evaluate client satisfaction and quality of care provided. Complete expanded assessment of patients and family needs at time of intake, such as GAINS assessment. Assess client's progress on established action plan Refers cases where clients and/or family would benefit from counselling required to complete a complex discharge plan to the social worker. Serve as a client advocate. Enhances a collaborative relationship to maximize the client's and family's ability to make informed decisions. Collaborate with clinical staff in the development and execution of the plan of care, and achievement of goals. Directs and participates in the development and implementation of client care policies and protocols in order to provide advice and guidance in handling special cases or client needs. Coordinates the provision of social services to clients, families, and significant others to enable them to deal with the impact of illness on individual family functioning and to achieve maximum benefits from healthcare services. Perform other duties and committee work as assigned. Adhere to the Centre's policies and procedures, including confidentiality, AODA, and health and safety policies.

Qualifications:

A post-graduate degree in Health Sciences, Social Science, Public Health, Adult Education or a combination of at least three years related work experience and relevant education. Three to five years' work experience in community development and/or health promotion positions working in a culturally and racially diverse community. Demonstrated ability to function independently as well as part of a team. Successfully developed and managed a special project within a culturally and racially diverse community. Demonstrated ability to work effectively with community residents on issues affecting health. Excellent verbal and written communication skills in English. Proven leadership, consultation and collaboration skills. Ability and proficiency in program planning, implementation and evaluation strategies. Demonstrated ability to work with minimum supervision and effectively as a part of a team. Good problem-solving skills, networking, organization and advocacy skills. Ability to work effectively within a diverse and multi-disciplinary team. Excellent interpersonal, decision-making, problem-solving, and conflict management skills. Demonstrated flexibility, organizational and time management skills in a high-pressure environment. Ability to work evenings and occasional weekends. Knowledge of the Rexdale community is considered an asset. Ability to speak a second language will be considered as asset. Proficiency in the use of computers and various software applications, including Microsoft Word, Excel, PowerPoint, and Outlook. Ability to work a flexible schedule based on the need of the program.

Salary:

$28.48 - $34.32 per hour (depending on experience) plus 4% vacation pay

Hours:

35 per week

Contract End Date:

March 31, 2026 with possibility of extension

Starting date:

ASAP

Status:

Unionized

Job Types: Full-time, Fixed term contract
Contract length: 3 months

Pay: $28.48-$34.32 per hour

Expected hours: 35 per week

Application question(s):

Do you have Knowledge of community resources for African Canadian and Caribbean population?
Education:

Bachelor's Degree (preferred)
Experience:

Community development and/or health promotion: 3 years (required) Mental Health Case Management: 2 years (preferred)
Work Location: In person