Job Description

CASE MANAGER -

ADULT PROTECTIVE SERVICES WORKER (APSW)

Developmental Services

One (1) Bargaining Unit, Permanent

Full-Time Position

Monday-Friday

9:00am-5:00pm

Existing Vacancy

Compensation: $28.54/hour-

$33.12/hour

About Cota

Cota is an accredited not-for-profit organization that has been providing community-based support to people living with mental health and cognitive challenges for over 50 years. At present, our wide array of services delivers much needed support to over 4,000 people/year who live with mental health challenges, psychogeriatric mental health conditions, acquired brain injuries, developmental disabilities, dual diagnoses and/or the experience of homelessness. These services include, but are not limited to, case management, supportive housing and adult day program services. A full listing of our services can be viewed on our website at https://cotainspires.ca/



Cota is presently seeking a dynamic and innovative individual to join our amazing team in the capacity of the role outlined within this posting. If you feel you have the skills and qualifications to perform the duties of this role while consistently exemplifying Cota's values of Hope, Respect, Dedication, Equity, Accountability, Collaboration and Innovation, we would love to hear from.

About the Position

The Case Manager, Adult Protective Services Worker (APSW) is accountable for establishing a voluntary working relationship with adults 18 years of age or older who have a developmental disability and are living on their own or are transitioning to live on their own in the community. The CM, APSW assists each client in strengthening their capacity to manage and acquire the skills necessary for housing stability, daily living and their awareness of and access to generic community-based resources and government-funded services and supports (e.g. the Ontario Disability Support Program, Passport Program, Legal Aid, Ontario Works etc.). The CM, APSW supports individuals to develop a network of supports that will foster greater personal independence and social inclusion.



People typically rely on a CM, APSW for support related to:
Acquiring and maintaining housing. Accessing generic community services (e.g., legal, housing, recreation) and government-funded programs. Health, safety, and security. Financial management, budgeting, and planning. Parenting and family issues. Acquiring and maintaining social and life skills. Social and recreational support. Attending medical, legal, financial, and other appointments.

The Case Manager, Adult Protective Service Worker is expected to coordinate and provide support services in accordance with Agency and Ministry of Community and Social Services guidelines 2012 Policy Guidelines for the Adult Protective Service Worker Program.

Primary Responsibilities:

Reviewing the referral information of applicants to the program. Coordinating and participating in screening interviews with applicants and their respective referral sources. Determining eligibility for the program and confirming acceptance of new clients into the program. Developing a collaborative, supportive and therapeutic relationship with each designated client for whom he/she/they are assigned primary responsibility. Completing a comprehensive assessment of the nature of each client's unique goals and needs through collaborative engagement with each client and their respective support networks. Providing guidance and assistance to each client in relation to the development of both a personalized Client Safety Plan and a Recovery/Goal Plan. Supports with problem-solving, life skills (such as personal budgeting, use of transportation), general education and awareness-building on abuse prevention, helping resolving landlord/tenant issues. Providing direct practical support, coaching and counsel to clients in their pursuit of identified goals and needs. Some examples of these supports include: + Assistance in acquiring and maintaining safe/affordable housing.
+ Assistance in researching and/or identifying options for supplementary community services and supports as required/requested.
+ Assistance in accessing food, income, ID, clothing and other essential services/supplies in order to support each client's ability to live successfully in the community.
+ Assistance in developing personal self-management strategies.
+ Support in the development and maintenance of Activities of Daily Living (ADLs), including but not limited to personal budgeting, use of public transportation, housing maintenance/tenancy responsibilities, food and nutrition, parenting (if/as applicable), sexual health, safety and relationships.
+ Assistance in developing a healthy support network.
+ Liaising with each client's support network members as appropriate and where client consent has been obtained.
+ Assisting clients with emergency and/or crisis needs as required/appropriate.
+ Assistance in accessing primary health/dental care.
+ Assistance in accessing psychiatric care (if/when needed).
+ Assistance in developing personal skills in the areas of budgeting, medication management, etc.
+ Developing harm reduction strategies in relation to substance use (if/as applicable).
+ Assistance in the pursuit of educational/vocational interests.
+ May assist in coordinating and facilitating group activities/events which foster client engagement/participation, the development of social networks, and skill acquisition.
+ Documents all client contacts/interactions in the appropriate client chart according to Cota's documentation guidelines - within 24 hours of contact.
+ Supports with other data collection activities within the program, as may be required/determined by the manager and/or funder.
+ Participates in team meetings, provides input and ideas for improving services, efficiencies and ongoing program planning.

The successful Candidate Requires:

A degree from a recognized university or a community college diploma in a discipline of study in the human services field and/or a recognized program in health/social rehabilitation services. Two to three years of experience supporting people with developmental disabilities or other marginalized groups. Proven experience supporting clients with a Dual Diagnosis will be considered an asset. Sound clinical knowledge and understanding of the client population and demonstrated ability to work effectively with individuals with a developmental disability. Previous work experience and/or knowledge on how to provide the following services: assessment, service coordination, transition planning, informal counselling and advocacy/rights protection. Knowledge of the principles of case management theory/practice using a client-centered philosophy. Excellent knowledge of community resources specific to people living with a developmental disability and demonstrated ability to negotiate with others on behalf of clients. Experience with and demonstrated ability to engage and connect with diverse clients and community partners. Demonstrated ability to use problem-solving techniques to identify and assess client needs and support client goals. Excellent administrative skills, organizational skills, communication skills and interpersonal skills.

Other Requirements and Working Conditions:

Must have access to a vehicle. Comfortable working in Service User's home and in the community.

Application Details

Please forward a cover letter and your current resume

on or before March 27, 2025, by 4:00 pm

with the

reference Job Posting EX362.

Cota's Values & Commitment

Cota's core values of Hope, Respect, Dedication, Equity, Accountability, Collaboration and Innovation are at centre of who we are and what we do.



As an equal opportunity employer, we remain dedicated to sustaining an experienced workforce that reflects Cota's commitment to recognizing everyone's contributions, respect of everyone's dignity, unique experience and potentials.



Cota will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.

Cota's Diversity Statement

Cota remains respectful of all protected rights in line with the grounds laid out by the Ontario Human Rights Code (OHRC). Cota is also strongly committed to diversity and especially welcomes applications from racialized persons/persons of colour, women, Indigenous/Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas.



As part of our hiring process, you may be asked to complete demographic survey. This survey is voluntary and any information provided shall remain anonymous and confidential, only being used for the purpose of workforce reporting.

Cota's Accessibility Statement

Cota is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our entire hiring process as accessible as possible and provide accommodations as required for applicants with disabilities. For any recruitment related accommodation needs and/or requests please contact the HR Department via email to hr_recruitment@cotainspires.ca

Additional Information

:

Interview Process

: Cota may choose to conduct parts/all of the hiring process virtually. Please note that as part of maintaining an agile workforce, all Cota staff may be required to be reasonably reassigned to support the operational needs of our essential services.

Screening Process:

Please note that Cota uses AI to screen potential applicants for all roles.

Scent Free

: Cota encourages a scent-free environment. Any staff or visitor attending any of our sites should please refrain from wearing fragrances and other scented personal care products (i.e. perfumes, deodorants, lotions, hairspray, etc.)



We would like to thank all those that apply; however, due to high volumes of interests, only those selected for an interview will be contacted.



Thank you, Cota's HR Department.