Job Description

Job Title:Case Manager, Addictions program

Job Posting #

CM-ADD-033/2025-26

Date Posted: September 22, 2025

Reports to: Supervisor, Addictions Program

Position Type: Full-time Contract ending March 31, 2026 (secondment vacancy)

Date Closed: September 30, 2025

About Organization:

Punjabi Community Health Services (PCHS) is a pioneer community-based not for profit, charitable organization. PCHS has been fulfilling the needs of diverse populations for 35 years by providing services in the areas of addictions, mental health, geriatric, health promotion, domestic violence, parenting, settlement, and services for women, children, and youth. PCHS has several research studies to its credit and is recognized as an innovative organization for community development and its Integrated Holistic Service Delivery Model. PCHS is accredited by the Commission of Accreditation on Rehabilitation Facilities (CARF) International and Imagine Canada. PCHS is a 2SLGBTQ-sensitive organization.

Why Work at PCHS:

3 weeks' paid Vacation to start; 4 and 5 weeks after 3 and 4 years of continuous service (pro-rated) 7 days' paid Personal Time on pro-rated basis Comprehensive Benefits package (including coverage towards fitness memberships and winter tires) Employee Assistance and Family Assistance Plan Various employer-paid training programs and professional development opportunities Develop and network through robust community and partner events Mileage reimbursement as applicable Free on-site parking Hybrid work model (conditional on nature of services and funding agreements)

About Position:

Sahara Addictions Program provides assistance and support to clients and their families dealing with addiction challenges. The program focuses on supportive counseling, and outreach to increase access to additional community-based services using various therapeutic approaches, guided self-change, relapse prevention, link to primary care if needed, follow-up, and aftercare. The goal is to have access to holistic supports that address the underlying factors leading to addiction. The Addictions program accepts referrals from hospitals, community organizations, health practitioners, families, friends, or self-referrals.

The Addictions Case Manager will provide initial and ongoing assessment, treatment planning, brief intervention, and supportive counseling to assist the individual in developing skills to manage substance abuse and related problems. Services will be provided in individual, family, and group formats. Activities will include addiction treatment, family intervention, relapse prevention, follow-up, and aftercare.

Qualifications, Experience and Skills:

University degree and or Community College Diploma in social services or related field or combination of equivalent education and work experience

Minimum 2 years related experience in direct service delivery to individuals with severe addiction issues

Preferred Registered Health Professional and adhere to standards of practice as per designated college

Excellent knowledge of substance use and co-occurring issues

Strong client engagement, case management and group facilitation skills

Demonstrated ability to provide supportive counselling

Awareness of the systemic issues of racism, oppression, poverty, and marginalization

Knowledge of various philosophies regarding substance use, with a balanced approach

Evidence of very sound assessment, organizational and prioritization skills with the ability to work well in stressful situations

Understanding and knowledge of the diverse communities with an emphasis on the South Asian Community

Demonstrated ability to be flexible and cope with ambiguity in the system

Demonstrated ability to intervene effectively in clinical situations requiring the management of disturbed behavior

The ability to work with clients of diverse cultural and social backgrounds is necessary

Consistent commitment to professional development

Ability to work collaboratively and in partnership with a multidisciplinary team and other agencies in the community

Demonstrated ability to use computer programs for data entry for assessments

Proficiency in a second language would be an asset

Certification in GAIN Q3 MI ONT is a vital asset

Strong interpersonal skills, be able to work independently and within a team

Ability to communicate effectively (written and verbal), including presentation skills

Excellent working skills in MS Word, Excel, PowerPoint, internet and email

Familiarity with Cloud technology and SharePoint will be an asset

Requirements:

Must possess a valid Ontario Driver's License, have regular access to a reliable vehicle, and provide proof of adequate vehicle insurance

A satisfactory current Vulnerable Sector Screening (Police Check) report

Current CPR and First-Aid certification

Vaccines (COVID-19 and others) are encouraged.

Key Responsibilities:

Engage with clients to conduct comprehensive assessments for substance use, emotional, and other social determinants of health

Conduct risk and psychosocial assessments using appropriately validated tools

Facilitate group sessions

Prepare treatment plans tailored to each client

Prepare goal plans that serve as a roadmap for clients to optimize their wellness and make referrals to appropriate resources

Engage in the functions of case management with clients to support their achievement of goals

Engage in individual supportive counselling sessions with clients

Provide coordinated care to family members and significant others

Engage with other service providers to optimize integrated care

Positively participate in team meetings, supervision, case conference, service resolution meetings, planning meetings, and staff meetings

Maintain current information of community resources

Maintain thorough and timely documentation, files, related reports and data entry based on best practices and policies

Maintain appropriate record-keeping/documentation and client files, statistical and outcome measurement tools required by the Addictions Program and PCHS policies and procedures.

Participate in agency and community committees and workgroups as requested by the program supervisor.

Work effectively and collaboratively with program teams, internal and external to PCHS.

Other related duties, as assigned.

Hours:

Full time contract, 37.5 hours per week

(Some evenings, weekends and shift work may be required)

Position is covering an existing secondment vacancy and ending March 31, 2026. Duration is subject to change based on operational and secondment needs.

Position to commence:

October 2025

Salary Range:

$50,000- $53,000 annual

Please submit your resume to the Hiring Committee at hr@pchs4u.com

Please add

Job Posting # CM-ADD-033/2025-26

the email subject line and cover letter.

PCHS offers an attractive and rewarding work environment. We appreciate all applicants' interest, but only those under consideration will be contacted for an interview. Due to a high volume of applications phone enquiries may not be answered.

PCHS is committed to diversity in its workplaces and welcomes applications from all visible minority groups, women, Aboriginal persons, 2SLGBTQ, persons with disabilities, among other self-identified diverse groups. We also provide accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act ('AODA'). If you require accommodation for a disability during any stage of the recruitment process, please notify Human Resources at hr@pchs4u.com

Job Types: Full-time, Fixed term contract
Contract length: 6 months

Pay: $50,000.00-$53,000.00 per year

Benefits:

Employee assistance program On-site parking Paid time off
Work Location: Hybrid remote in Brampton, ON L6T 3T6