Job Description

WHO WE ARE

Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre's work is based on building relationships, hope and trust. Our mission is to work with others to empower people to move from poverty to cultural, social, and economic prosperity. We empower people to meet their own basic daily needs, participate in community and have sustainable livelihoods, secure housing, feel hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Are you a

Human Services Professional looking to make an impact in your community? Do you have endless optimism, ready to move and create change in the community? Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre's work is based on building relationships, hope and trust. Our community comes from all walks of life and so do we.

Through our programs we work to empower people from meeting their own basic daily needs to having sustainable livelihoods, secure housing, and feeling hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Currently, Bissell Centre is looking for an individual wanting to join our team. Are you ready to be our

Case Management Coordinator

and make an impact in our community?

ABOUT THE ROLE

Under the direction of the

Director of Programs and Indigenous Engagement,

the

Case Management Coordinator

is responsible for overseeing

person-directed care planning

for Community Space participants.This role plays a critical part in addressing the challenges of

houselessness and poverty

in Edmonton by enhancing coordinated

service navigation and case management.

Bissell Centre is transforming

Bissell West

into a

Community Access Hub,

a centralized and low-barrier entry point where individuals can access Bissell's programs, intake services, and referrals to partner organizations.The Case Management Coordinator ensures

seamless pathways

to essential services such as

housing support, mental health services, and financial empowerment

, helping to remove barriers to service access.

This role requires

strong relationships

with community organizations and internal programs to support individuals in achieving their goals. Additionally, the Coordinator will work closely with

frontline staff and program supervisors

to foster collaboration and ensure positive outcomes for participants.

WHAT IS THE ROLE

Duties and Responsibilities

Program Delivery

Collaborate with various programs to develop individualized care plans for community members. Support programs providing ongoing case management and service coordination. Conduct intakes and discharges using the Orbit case management system. Perform needs assessments, referrals, and advocacy in coordination with internal teams. Conduct comprehensive psychosocial assessments as needed. Assist programs in assessing and enhancing participants' readiness for positive changes related to mental health and substance use. Coordinate and deliver group programming to strengthen daily living skills and reduce isolation and loneliness. Work with case management and frontline staff to ensure participants' care goals are being met. Facilitate access to external support services, including physicians, agency workers, AHS staff, and home care providers. Identify and implement outreach stabilization activities, including connections to community agencies and social services. Collaborate with the Community Engagement Liaison to develop partnerships that enhance service offerings. Maintain updated information on partner programs and agencies. Attend case conferences, interagency meetings, and ongoing training to stay informed about best practices. Provide crisis support and intervention when needed. Coordinate with programs to make referrals for AISH, ID clinics, home care, PDD, and other support programs.

Administrative

Maintain accurate case notes, program records, and critical incident reports within established timelines. Track and report program statistics and outcomes as required. Submit mileage and expense logs for reimbursement. Participate in annual performance reviews and supervision meetings

WHAT YOU BRING TO THE ROLE

Qualifications & Commitment to Values

Formal Education and Experience

Degree or diploma in Human Services or related field. 2-3 years direct experience working with vulnerable populations. Experience supporting individuals experiencing homelessness is considered an asset. Knowledge of Indigenous worldviews, cultures, and the Truth and Reconciliations Commission's Calls to Action is also beneficial.

Knowledge, Skills & Abilities

Strong written, verbal, and interpersonal communication skills. Solution-focused approach with excellent time management, organizational, problem-solving, and advocacy skills. Proficiency in Microsoft Word and Excel. Familiarity with issues related to poverty, homelessness, and Edmonton's urban core. Experience working with high-risk populations and an understanding of Indigenous cultures, history, and contemporary issues. Proven ability to provide individual and group support services, develop programming, and facilitate workshops.

Working Conditions

Flexibility of the working week is inherent in this position as the workload fluctuates. Flexibility to work a combination of weekdays and weekends is required.

This position requires participation in organization wide Community Safety Walks in the area of Bissell East and West and will involve daily interaction with the participants and community members served.

Guiding Competencies

The Case Management Coordinator should demonstrate strong competency in the following:

Behave Ethically:Understand ethical behavior and business practices and ensure own behavior is consistent with these standards and aligns with the mission, vision, and core values of Bissell Centre. Build Relationships:Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization. Communicate Effectively:Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques. Focus on Participant Needs:Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters. Foster Teamwork:Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others. Make Decisions:Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and in the best interests of the organization. Organizational Skills:Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities. Plan:Determine strategies to move the organization forward, set goals, create, and implement action plans, and evaluate the process and results. Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.*

Screening Requirements

Criminal Record Check Child Intervention Record Check Valid driver's license and proof of $2 million PLPD insurance

Training Requirements

Conflict into Calm Standard First Aid & CPR Level C Non-Violent Crisis Intervention Harm Reduction Modules Suicide Prevention Bissell Centre Indigenous Engagement Cultural Awareness
The above listed training requirements must be completed

within the first three months

of employment. Other training requirements may be identified during employment and must be completed as directed.

HOW TO APPLY

Interested candidates are invited to submit their resume and cover letter to:

shiggins@bissellcentre.org

.

We thank all applicants for their interest. However, only candidates selected for interview will be contacted.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: From $28.33 per hour

Expected hours: 37.5 - 40 per week

Benefits:

Casual dress Dental care Employee assistance program Extended health care Life insurance Mileage reimbursement Paid time off Vision care Wellness program
Schedule:

Monday to Friday Weekends as needed
Work Location: In person

Application deadline: 2025-03-26