Job Description

Title

:

Case Coordinator
Department

:

Vocational Services
Reports to: Program Manager

The Case Coordinator is responsible for fostering a strong relationship between the program and its stakeholders, including clients, staff, community connections, and employers. This is achieved by efficiently providing administrative support and coordinating program activity with friendly, enthusiastic and professional service with all clients, team members and external customers. This role is responsible for data entry, answering the phone, outbound calling, receiving faxes and emails, scheduling services or supports, as well as invoicing. Must have excellent communication and customer service skills.
Duties/Responsibilities:

Support the execution and operation of a new initiative to support unemployed and underemployed Albertans Assist clients with completing paperwork to avoid errors and inaccurate information Receive incoming calls and greet visitors upon arrival Coordinate referrals and connections to community resources Maintain records and update client files and client tracking system Complete data entry and coordinate clients' appointments Development of materials necessary to deliver services Attend appointments with clients in the community as needed Pick up or drop off supplies or items for clients as needed Other administrative tasks as assigned

Minimum Qualifications:Bachelor's Degree or Diploma and 2 years of related experience in career and employment services, human services, or healthcare. Equivalencies will be considered. Ability to manage competing priorities Excellent written and oral communication skills Experience working with diverse population groups Security background check required May be required to work evenings and/or weekends Driver's licence and reliable vehicle required; ability to travel within city limits regularly/outside city limits occasionally

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