Job Description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
CIBC.com

What You’ll Be Doing
You’ll be accountable for supporting our Consumer Proprietary Credit Cards Team, contributing to the ongoing operations and product development for credit card benefits and embedded insurance portfolio. You will help support the credit card benefits strategy, product launches, ongoing portfolio management, market research and regulatory compliance initiatives.
At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How You’ll Succeed
Strategic Thinking - Make sound business recommendations based on our strategic priorities for the Card Benefits & Embedded Insurance team. Support new partnership opportunities to deliver new benefits for all credit card products.
Project Management – Help support the ongoing roadmap of product management projects for the card products including launches and enhancements.
Client Focus – Identify and implement creative solutions to ensure that changes to ensure regulatory compliance and resolve issues strike the right balance between governance/controls, client experience and contractual terms.
Relationship Building - Work with partners in Credit Cards and across other lines of business to support the brand. Work closely with Frontline support teams to create internal awareness and education around card product benefits and support the frontline with knowledge and tools to help meet client needs.
Issue Resolution – Lead the timely resolution of complex issues. Conduct root cause and analysis of issues as they arise and recommend new/amended controls to prevent recurrence. Design and implement action plans to address issues and prevent future occurrence.
Who You Are

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  You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results. You are not satisfied until you see your work through to the end.
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  You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
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  You are a team player. You are naturally drawn to helping your fellow team members when the need arises. You understand that there are instances when you may need to work on initiatives or tasks that are outside of your regular day-to-day to assist with overall team priorities.
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  You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
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  Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
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  You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible.
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  Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

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  We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program
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  Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients
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  We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

What you need to know

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  CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact
  Mailbox.careers-carrieres@cibc.com
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  You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location Toronto-81 Bay, 25th Floor
Employment Type Regular
Weekly Hours 37.5
Skills
Building Relationships, Prioritization, Product Development, Product Knowledge, Strategic Thinking, Teamwork