Job Description

Help Desk Support Specialist (Remote, Full-Time)

Schedule:

7:00 AM - 4:00 PM PST (Fixed)

Employment Type:

Independent Contractor

We're seeking a reliable, detail-oriented, and tech-savvy Help Desk Support Specialist to provide virtual support to chiropractic offices nationwide. If you enjoy helping others, solving technical problems, and working in a fast-paced support environment, we'd love to hear from you.

About Us

We are a technology-focused company dedicated to improving the efficiency, workflow, and patient experience within chiropractic practices. Our team pairs exceptional customer support with intuitive software solutions to help clinics operate smoothly and effectively. We value innovation, collaboration, and a proactive approach to problem-solving.

Responsibilities

Provide timely and professional virtual support to chiropractic clinics Troubleshoot issues related to scheduling, messaging, and system navigation Create or contribute to help documentation (FAQs, guides, training materials) Collaborate with development and product teams to enhance user experience Offer clear, actionable guidance to help staff get the most out of our tools Multitask efficiently while responding through help desk channels

What We're Looking For

Strong written and verbal communication skills High comfort level with technology and remote support tools (email, chat, screen sharing, etc.) Ability to prioritize tasks and work independently A positive, customer-focused mindset Experience with chiropractic or medical office systems is a plus, not a requirement Interest in leveraging AI-enhanced tools to improve support efficiency Fast thinker, fast typer, and someone who asks questions when needed

Why You'll Love Working With Us

100% remote role--work from anywhere with a reliable internet connection Supportive, collaborative team environment Meaningful work that directly impacts healthcare practices Opportunities for skill development and professional growth Contractor position with potential tax benefits such as deductions and write-offs

How to Apply

If this role sounds like a great fit, please submit your

resume

and a

brief cover letter

explaining your relevant experience and why you're interested in joining our team.

If you email drhashimoto@yourtrackstat.com with the subject line: rockstar support here

I'll reply with a quiz, then once you pass that step, you'll move onto an initial interview.

Job Type: Full-time

Pay: $17.75-$25.00 per hour

Expected hours: 40 per week

Work Location: Remote