Job Description

Customer Service Representative


Oakville, ON

Who We Are

:


You will be working for an innovative supplier of industrial products and services that produce Best-in-Class cost savings for our customers. These solutions include Integrated Supply Chain Management, Production Cutting Tool Reconditioning, Industrial Vending, Custom Value-Added Solutions, Information Technology, and Product Engineering. Founded in 1958, we have grown to become the largest cutting tool reconditioning firm in North America. Our customers include the largest aerospace and defense contractors in the industry, as well as major manufacturers in the power generation, fluid control, and transportation markets. US Tool Group has been committed to providing quality products and outstanding service, supported by the uncompromising dedication of our employees.

About This Opportunity

We are seeking a motivated and customer-focused Buyer who brings a

positive attitude, strong collaboration skills, and a passion for teamwork

. Our team members are dynamic and enthusiastic problem-solvers who take pride in delivering superior customer service. The ideal candidate adapts quickly to change, communicates effectively, and works seamlessly with cross-functional partners to support customer and business needs in a fast-paced industrial environment.

Summary of Responsibilities

Action customer and internal requests received through multiple channels, managing the process from quote through order fulfillment Provide accurate, knowledgeable, and timely responses regarding products, pricing, availability, and lead times Manage orders, review and track back-orders; proactively recommend alternatives when applicable Resolve issues related to delivery, inventory, and invoicing, including processing returns and replacement orders Develop and maintain strong product knowledge to understand customer requirements and deliver effective, value-added solutions Build and sustain trust-based relationships with customers and internal stakeholders to ensure a consistent, best-in-class service experience Collaborate closely with team members, planners, suppliers, and operations to support continuous improvement and operational efficiency

Skills and Qualifications

2-3 years of procurement, buying, and/or customer service experience in an industrial or manufacturing environment preferred

Positive, team-oriented mindset with the ability to collaborate effectively and contribute to a supportive team culture

Excellent organizational skills with the ability to prioritize and manage multiple tasks Strong communication skills with the ability to build positive working relationships across departments Demonstrated ability to adapt to changing priorities while maintaining accuracy and attention to detail Strong problem-solving and troubleshooting skills, with a proactive and solution-focused approach

Advanced proficiency in Outlook, Microsoft Excel, Word,

and experience with ERP systems and purchasing software Comfortable working independently while actively supporting team goals

What do we offer?

benefit package including RRSP Paid holiday and paid time off accrual Weekly Pay A work-hard play-hard environment Personal and professional growth

Education

High school - Mandatory




Equal Opportunity Employer M/F/Disability/Protected Vet

For more information or to request a reasonable accommodation to apply for a position, please get in touch with our Human Resources Department at 573-431-3856.


This position requires the use of information that is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Non-U.S. persons selected for this position must meet eligibility requirements for access to export-restricted information. The ITAR/EAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e., 'Green Card Holder'), Political asylum seeker, or Refugee.