Job Description

WHO WE ARE VerticalScope (TSE: FORA) operates one of the 10 largest social media networks in the US. Our platform includes over 1,000 websites and 100 million monthly visitors. Our mission is to enable the world to share expertise and discover knowledge on subjects they love. We operate at the intersection of community, content, and commerce; and believe in the power of enthusiasts to inform and inspire.
THE ROLE At VerticalScope, we are reimagining the future of online forums and are looking for a passionate Campaign Manager, to support our campaign and sales efforts and help us continue to provide outstanding service to our clients. You will rapidly acquire a thorough understanding of VerticalScope’s digital advertising offerings, systems, processes and departments. You will be responsible for ensuring the success of millions of dollars in revenue, and will gain valuable experience that will position you for future success in Ad Operations and Sales. Our ideal candidate is a self-motivated, proactive thinker with a passion for Customer Service, Digital Media and Social Media. This is an exciting opportunity to join a mission-focused public company with a startup mentality.
WHAT YOU’LL DO

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• Act as the main point of contact for your clients, the Sales team, and other internal departments (e.g. Creative, Marketing, Content) regarding various campaigns to ensure successful campaign distribution
• Traffic and manage multiple advertising campaigns across various verticals to ensure that each campaign delivers in full
• Optimize campaigns by developing forecasting, tracking, and other analysis systems for key account metrics (e.g quarterly sales results, annual revenue forecasts) to ensure campaign success
• Utilize the systems you’ve created to manage account performance and provide regular internal status reports
• QA and troubleshoot all campaigns as they go live, provide technical support to investigate possible solutions when errors arise, and serve as a conduit to the IT team for any escalations
• Maintain up-to-date understanding of site ad functionality; including knowledge of all ad products available, general availability, and performance of each unit
• Other related ad operations tasks to ensure that campaigns are implemented correctly and on time
• Work directly with your clients to gather all necessary advertising assets and address any inquiries
• Meet client KPI goals and contractual commitments
• Assist with challenging client requests and issue escalations as needed
• Analyze and prepare post campaign reports/decks for clients, and track performance in your clients’ third-party ad servers when applicable
• Collaborate with the Sales team on account strategy and scheduling
• Work closely with your salesperson to launch and manage campaign lifecycles
• Collaborate with the Sales team to identify and grow opportunities within their territory
• Assist Sales reps with pre-sale reporting as needed for customers with a short deadline or urgent need for data
• Other related responsibilities and ad hoc projects as negotiated and needed to meet the ongoing needs of the company

ABOUT YOU

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• 1-3 years experience in online ad campaign management, preferably at a digital publisher or media agency
• Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail
• Proven ability to provide professional and timely responses to client inquiries
• Customer service experience
• Proficient with Microsoft Office products, especially Excel and PowerPoint
• Flexible and adaptable work ethic in fast paced environments
• Customer-first mentality, with excellent relationship management and conflict resolution skills
• Articulate and tactful business communication, writing, phone skills
• Able to work within a team environment, cross-functionally, and autonomously
• An outside-of-the-box problem solver
• Intellectually curious, enthusiastic, cooperative
• Bachelor’s degree, preferably in Digital Media or a related field

YOU’RE A GREAT FIT IF YOU ALSO HAVE

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• Digital marketing experience
• Digital media experience
• Experience with Google Ad Manager, Google Analytics, and Salesforce

LIFE AT VERTICALSCOPE
We believe that competitive benefits are an important investment in our people and culture. In addition to joining a passionate and collaborative team culture, your benefits and perks include:
Benefits:

• Full suite of health benefits (medical, dental, vision), including fertility options

• Retirement savings program and HSA/FSA programs

• Flexible working hours and unlimited vacation

• Parental leave top up pay

• Life insurance, long-term disability, AD&D

• Employee Stock Option Program (ESOP)

• Career development stipend

Perks:

• Employee referral bonus

• Employee discounts

• High-tech office space and remote work options

• Inclusive culture

• Virtual social events

EEO Our company values diversity of thought and believes diverse teams make innovation possible. We work on complex, difficult problems with no linear or clear solutions. We believe that a diverse team can bring different perspectives and approaches, and whose experiences reflect the full set of clients we seek to serve. As such, VerticalScope is committed to a diverse representation among our employees.
If you require disability-related accommodation during the application, recruitment, and interview process, please let us know and we will work with you to make all possible adjustments to suit your needs.