Job Description

Mundie's Towing is currently hiring for a Call Taker

JOB DESCRIPTION:

Answering incoming phone calls for towing services; police impounds, accidents, roadside assistance, private impounds, and city bylaws. Receiving calls for the Burnaby RCMP, Burnaby Fire Department, City of Burnaby Bylaw Officers, ICBC, and the general public providing pleasant and professional, knowledgeable, customer service.

Effectively dealing with ICBC tow desks including receiving and processing tow requests

Release of customers impounded vehicles

An input of calls into the dispatch software

Processing Visa, Mastercard, debit and e-transfer payments

General reception duties including ordering office supplies, filing, faxing, photocopying, and ICBC invoicing, and other duties assigned

Assisting our accounting office in various office related tasks and protocol

QUALIFICATIONS:

Pleasant disposition, well-mannered, reliable, confident

Have effective telephone manners on a multiple line switchboard

Strong computer skills, able to use Microsoft Office

Strong organization, problem solving and time management skills

Excellent communication skills (in person, via telephone and via email)

Able to work under pressure in person and on the phone

Able to work as a team player

Handle high call volumes with emphasis on accuracy and detail, ability to problem solve and multi-task are crucial to success of this role

General knowledge of the Lower Mainland is an asset

If you have the above qualifications, please send a resume to employment@mundiestowing.com in PDF form. Only those who qualify will be contacted. Thank you!

Job Type: Full-time

Pay: $22.00-$24.00 per hour

Benefits:

Dental care Extended health care
Experience:

call taking : 1 year (required)
Work Location: In person