Job Description

the opportunity



Riide Holdings Inc. has an opportunity in their

riide

division, for an eager

Call Taker

to join the Dispatch Office. This entry-level role is responsible for answering incoming calls and booking taxi services through

riide's

advanced computer dispatch system.



The details



Status:

Part-Time- Union

(opportunity to transition too full-time)



Location:

Saskatoon, SK (Onsite)

Start Date:

Immediate

Shift(s):

Must be available to work evenings, overnight (11:30pm-8:00am)

Reports To:

Dispatch Manager

The responsibilities



The

Call Taker

is responsible to:


Support customer service excellence by answering incoming calls with professionalism and efficiency; Process requests through the advanced computer dispatch system with accuracy and following internal dispatch protocol; Positively interact with the Dispatch Office team; Proactively deescalate customer complaints. Transfer issues to the Dispatch Manager; and Other duties as directed.

The requirements

To be successful as a call taker, you will possess:


General knowledge of Saskatoon (key landmarks, road names, etc.); Strong computer technology skills with the ability to learn new systems quickly; Proven customer service skills; Fluency in English with excellent verbal and written communication; Ability to work as part of a team in an open office concept; Self-motivated and able to work independently as required; and Reliable transportation to and from work.

The company



Originally established in 1972, Riide Holdings Inc. has evolved and grown from a traditional taxi service to be the leader through a diverse and progressive approach.

riide

is bringing a new system of mobility to Western Canada by giving the public the freedom to choose quality, safe, and inclusive transportation to carry them to their destination. #yourrideyourway #TEAMriide



In addition to

riide

, Riide Holdings Inc. includes Prestige Car Service, Atomic Auto, and Railway Gas & Convenience.