Job Description

What you'll do:

Provide AgriStability program information as well as answer questions, collect information and direct calls to the appropriate people in response to inquiries made through the call centre. Provide exceptional customer service and assist in the resolution of customer complaints. Answer any inquiries made on a daily basis, either by phone, mail, or e-mail, from various head office departments. Miscellaneous administrative duties including correspondence, reports, data entry, mail, e-mail from external sources, etc. Process incoming information and action as required including contacting customers when program information is missing and/or clarification of information is required. Follow-up with customers as required. Provide suggestions for call centre improvements. Ability to work effectively in various computer applications such as Microsoft Office and customer management software. Assist the Team Manager, Call Centre with the development and maintenance of the Call Centre user procedure manual.

Qualifications:

The knowledge and skills required for this position are acquired through enrollment in a post-secondary agriculture, business or accounting program. Sound knowledge of agriculture, farm tax and accounting practices are considered an asset. The successful candidate must be returning to school in the fall.


Demonstrated problem solving skills with the ability to exercise sound judgment while analyzing detailed information. Strong written and verbal communication skills with the ability to communicate clearly to a variety of individuals including coworkers, customers and/or their agents. Strong interpersonal skills; customer focused with experience dealing with any difficult and unpredictable situation in a calm, professional manner. Team player with the demonstrated ability to contribute to the overall team success. Demonstrated accountability skills with strong time management and organizational skills. Knowledge and experience with database computer applications, Microsoft Word, Excel and Outlook.

Competencies:

Service Excellence:

Always displays respect, professionalism and dignity in daily interactions.

Personal Leadership and Development:

Demonstrates integrity, openness and inclusiveness by treating self and team members with respect and empathy.

Strategic Thinking:

Helps others understand how their work goals and activities relate to the organization's vision, mission and strategic direction.

Decision Making:

Decisions are aligned with position responsibilities, boundaries and organizational policies and practices.

Innovation:

Recognizes the value of different opinions, approaches and perspectives.

Analytical Thinking:

Uses multiple sources to gather complete and accurate data.

Team Collaboration:

Respects contributions of all team members, demonstrating cooperation and support for team decisions.

Building Organizational Community:

Works independently, interdependently and participates as a contributing member across work teams.

Communication:

Responds to concerns in a respectful manner.

Accountability:

Assumes responsibility for personal actions, behaviours and results.

Performance Management:

Assumes ownership of assigned duties with intentions of generating positive results.

Planning and Risk Management:

Creates a personal work plan that contributes to the goals and work assigned to self and team.
The successful candidate must present a work ethic supporting our corporate values and Saskatchewan agriculture, must provide an acceptable criminal record check and should the successful candidate participate in the Crop Insurance or AgriStability Programs, their account must be in good standing.


Saskatchewan Crop Insurance Corporation (SCIC) is committed to equity, diversity, inclusion and accessibility. SCIC welcomes applications from all individuals and encourages applicants to self-identify in their application. We affirm our Commitment to Reconciliation as we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees.

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. Please tell us of accommodation measures required to help you be assessed fairly. Please note that the information you provide will be treated confidentially.