POSITION OVERVIEW:
CALL CENTRE PROGRAM MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS
We are looking to add an experienced Call Centre Program Manager to support complex business process outsourcing accounts. This role will oversee enterprise and public sector client relationships and service delivery. This is an onsite position in Sydney, NS.
This is a senior-level position requiring experience in account management of contact centre clients. Experience in both contact centre operations and client services or account management is preferred. Candidates for this role should be strong public speakers, excellent at building strong professional relationships, display a high degree of ownership, and possess a strong work ethic.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. :
POSITION RESPONSIBILITIES:
The Program Manager is responsible for managing and developing supervisors and all other operational management associated with day-to-day contact centre operations. Operationally, the Program Manager is responsible for developing and implementing all operational strategies that ensure that performance, culture, and overarching contact centre controls and processes align with corporate and client objectives. This role works closely with corporate leadership and requires a high degree of initiative, sound judgment, and leadership.
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