Job Description

Join One of Canada's Fastest-Growing Collection Agencies

At ACRM,

we believe in hiring people who are motivated, confident, and ready to succeed

.

If you're someone who enjoys fast-paced environments, goal-driven work, and meaningful conversations -- we'd love to work with you.

Action Collections & Receivables Management (ACRM) is growing rapidly -- and we're hiring

Call Centre Collections Agents

to join our in-office team in

Scarborough (Victoria Park & Steeles area)

.

We work with major

banks, telecom providers, leasing firms, utilities

, and

government clients

to manage overdue accounts while maintaining professional, respectful communication with customers.

Key Responsibilities - Collections & Call Centre Support:

Make

outbound calls

to customers regarding past-due balances Handle

inbound calls

with professionalism and clarity

Negotiate payment plans

and settlement arrangements Explain account details and available options Record call outcomes and notes accurately in the system Meet and exceed daily and weekly performance targets

What Makes a Great Call Centre Collections Agent:

Experience in

collections, customer service, or call centres

is an asset Excellent

English communication skills

(verbal and written) Confident handling objections and navigating difficult conversations Goal-driven and able to work independently and as part of a team Reliable, focused, and detail-oriented Must pass a

criminal background check

No collections experience? No problem -- if you have the right attitude and a willingness to learn, we provide full training.

What We Offer:

Competitive hourly wage:

$17.20 - $19.00

, depending on experience Monthly

commission + performance bonuses

Paid vacation

Professional,

in-office work environment

Team-focused culture and casual dress code

Convenient location at

716 Gordon Baker Road, Scarborough, ON

Work Schedule:

Option 1:

Monday to Friday - 12:30 PM to 9:00 PM

Option 2:

Monday to Friday - 3:00 PM to 11:00 PM

Alternating Saturdays:

10:00 AM to 6:30 PM ( Full-time, in-person availability is required*
)

Location:

Work from our professional call centre located at:

716 Gordon Baker Road, Scarborough, ON

(near Victoria Park & Steeles)
Candidates must be able to commute reliably or plan to relocate before starting.

Apply today and take the first step toward a rewarding career in collections with a company that supports your success from day one.

We're excited to hear from candidates ready to take on a challenge and grow with us.

Job Types: Full-time, Permanent

Pay: $17.20-$19.00 per hour

Benefits:

Casual dress On-site parking Paid time off
Work Location: In person