Job Description

As part-time Call Centre Clerk, you'll be the welcoming point of contact for customers from coast to coast. You'll handle incoming calls and offer remote support for all things parking--whether it's helping with access, payments, or general questions.


To succeed in this role, you'll need to be fully bilingual in French and English, as you'll be assisting a diverse range of customers across Canada.

Responsibilities:

Handle inbound calls from customers across multiple locations in Canada. Provide remote assistance and support to customers with their parking inquiries, including issues with access, payments, and general questions. Detect and report any irregularities or issues with parking access or equipment. Investigate and resolve any incidents or complaints reported by customers. Maintain accurate records of customer interactions and transactions.

Qualifications:

Fluency in both French and English (spoken and written) is required

Proven experience in customer service, ideally within a call center setting Outstanding communication skills, both verbal and written Proficiency in basic computer applications and tools Strong problem-solving skills and the ability to remain calm and professional under pressure

#IPC2

The composition of Indigo's workforce reflects a wide variety of ages, profiles and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination and, accommodations are available upon request in the relationship to employment and materials.


We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview. No agency or applicant phone calls please.