Job Description

We are a well-established and growing business looking to add new Call Centre Agents to our Customer Service team. If you are a people person who thrives in fast-paced, fun, and supportive environment this is the role for you! We provide full training so no previous experience is required.

Benefits of Call Centre Agent:

Permanent contract from day 1.
Great basic salary dependant on experience.
Monthly performance bonus.
Relaxed dress code.
28 days of annual leave (including paid Bank Holidays).
Referral scheme.
Promotion opportunities - as early as 6 months.
The opportunity to undertake industry qualifications.
Great culture - team socials, Summer & Christmas parties, charity support.
Employee Health Assured Program -24/7 confidential support and online health portal.

Globedex Financial Corp. is a full service tax and accounting firm. Since our founding, we\xe2\x80\x99ve built a firm that specializes in helping our clients with problems they may have. Our mission and purpose is to provide affordable products and services that relieve the small-to-medium sized business owner or manager the headaches of the financial aspects of their business. The types of projects we typically perform for clients include tax return preparation and planning, outsourced controller services, bookkeeping and payroll, and consulting for QuickBooks\xc2\xae, and special projects. Our tax return preparation services comprise a variety of clients, including individuals corporations, partnerships, nonprofits, estates, and trusts.

Key duties of Call Centre Agent:

Communicating with existing customers through calls, emails, and live chat.
Dealing with general enquiries, updates, account changes, and complaints.
Investigating cases.
Working in a fast-paced environment.
Updating internal system.
Organising your diary.
Supporting other internal departments.

Requirements of Call Centre Agent:

Previous experience in customer service or hospitality.
Ability to learn and develop skills quickly.
Clear, open, and honest communication.
Willingness to develop within the role.
Flexible approach.
Ability to work in fast-paced environment.
Great customer service skills, positive attitude, and the ability to adapt to changes quickly.

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Globedex Financial Corp.