Job Description

Globedex Financial Corp. is a full service tax and accounting firm. Since our founding, we\xe2\x80\x99ve built a firm that specializes in helping our clients with problems they may have. Our mission and purpose is to provide affordable products and services that relieve the small-to-medium sized business owner or manager the headaches of the financial aspects of their business. The types of projects we typically perform for clients include tax return preparation and planning, outsourced controller services, bookkeeping and payroll, and consulting for QuickBooks\xc2\xae, and special projects. Our tax return preparation services comprise a variety of clients, including individuals corporations, partnerships, nonprofits, estates, and trusts.

We\'re looking for individuals with a genuine passion for customer-service to join our Contact Centre. Reporting to one of our contact centre leaders, you will be the welcoming friendly voice of Globedex Financial Corp. and be passionate about providing world class customer service. Our Call Centre team members handle inbound customer calls, resolving customers\' often complex enquiries whilst driving brand advocacy.

Whilst working as part of a team to ensure our overall success, you will also work towards achievable individual performance targets.

To set you up to be successful and ensure you are ready to be great in your role, you will be provided with a supportive and seamless onboarding experience \xe2\x80\x93 which will include paid training.

We aim to provide a flexible workplace where you can enjoy a combination of working from home and office-based working.

What You Bring - To be effective in your role you\'ll need to:

Have the desire to deliver a first-class customer experience.
Take ownership of performance and always seek ways to improve.
Engage with customers and colleagues, creating a people-focused work culture.
Have fantastic communication skills.
Experience using a computer is important in this role.
As a business we have expectations for our team members to attend work and on time to enable us to serve the needs of our customers and to work effectively as a team, therefore commitment and punctuality are essential within this role.

The opportunity to be part of one team dedicated to our customer, playing an important part in our path forward. We have supported career paths - which offers even more exciting opportunities to learn and develop.

23 days holiday plus bank holidays entitlement during the first full year of service, rising to up to 28 days holiday plus bank holidays depending on length of service
Participation in the \'Share Success\' bonus scheme linked to business performance
Pension plan - employee contribution is 3% and Globedex Financial Corp. contribution is 5% of qualified earnings
Medical Insurance - Single cover and discounted rates for partner and family cover, plus enhanced life insurance
Credit Union saving scheme
Free, secure on-site parking including electrical charging points

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Globedex Financial Corp.