Job Description

Do you enjoy providing customer support? Do you have experience working with machinery parts? Are you detail oriented? Are you looking for a hybrid role close to LaSalle?Our client, a manufacturing company of electrical appliances, is looking for a Technical Customer Service to join their dynamic team!What they offer?- Salary up to $55K upon experience
- Health and dental insurance
- Telemedicine
- RRSP up to 3% match
- Bonus up to 15%
- Employee referral program
- 1st year : 2 weeks of vacation as of day 1 + closed paid during holidays
- Once completed 1 full year of service : get a 3rd week vacation + holidays
- 3 big company events/year + monthly office events too
- 5 personal daysYour profile:- At least 2 years of experience in customer service
- Experience ordering machinery parts
- Ideally experience with RMA's (not mandatory)Language Requirements: English
- Level of Proficiency Required: Advanced
- Reasons for Language Requirement: Communicaiotn with clients in the US and across Canada
- Frequency of Use: DailyYour role:- Order Processing: Enter customer purchase orders into ERP system daily for customers
- Customer Service: Respond to telephone, in-person, or electronic inquiries daily from customers
- Order Assistance: Help clients and service partners select and order parts, track shipments, and perform related customer service tasks
- Data Accuracy: Maintain precise and accurate data for all tasks performed
- Returns Management: Serve as the primary contact for handling the customer returns process (RMA)
- Administrative Support: Perform additional departmental tasks as assigned, including follow-up calls and responding to inquiries
- Collaboration: Work as part of the Service Relations team, supporting team goals and operations
- Supervisory Liaison: Report directly to the Parts & Accessories Supervisor and execute tasks as requestedPlease send your resume in Word format to Guillermo Ovalle Zavala at guillermo.ovalle@quantum.ca.REFER A PERM HIRE AND EARN UP TO $1,000! For more details, click here.OUR VIRTUAL DOORS ARE OPEN! We're also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity.CNESST permit numbers: AP-2000158 & AR-2000157Services de Gestion Quantum Ltxc3xa9eFounded in 1968 in Montrxc3xa9al, Quantum has established a strong reputation as the full-service human resource partner of choice for providing unique and effective recruitment solutions that meet our clients complex staffing needs. Our unwavering...

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