Job Description

Job Ad: Call Center Agent - Seronda Network (Halifax, CA)Job Title: Call Center Agent
Company: Seronda Network
Location: Halifax, CA
Salary: $35,000 - $48,000
Job Type: Full-TimeAbout Us:
Seronda Network is a customer-focused telecommunications company dedicated to providing exceptional services and innovative solutions to clients across Canada. With a commitment to outstanding customer service, we aim to build lasting relationships with our customers by offering reliable support and personalized communication. We are looking for a motivated and professional Call Center Agent to join our team and contribute to our customer satisfaction efforts.:
As a Call Center Agent at Seronda Network, you will be the first point of contact for customers seeking assistance with our services. Your role involves answering inquiries, resolving issues, and providing information in a timely and professional manner. You will work in a fast-paced environment where delivering exceptional customer service is key to ensuring positive customer experiences.Responsibilities:

• Answer incoming calls and respond to customer inquiries efficiently.
• Provide accurate information about our products and services.
• Troubleshoot and resolve customer issues or escalate them as necessary.
• Follow up on customer requests and ensure resolution in a timely manner.
• Maintain accurate records of customer interactions using our CRM system.
• Meet performance goals, including call handling and customer satisfaction targets.
• Collaborate with team members to improve service delivery and maintain a positive work environment.

Skills Required:

• Excellent verbal communication and active listening skills.
• Ability to handle high call volumes and work efficiently under pressure.
• Problem-solving skills and the ability to think quickly.
• Basic computer proficiency and familiarity with CRM systems.
• Strong organizational skills and attention to detail.
• Previous experience in a call center or customer service role is an asset.
• A positive and professional attitude with a customer-first mindset.

Benefits:

• Competitive salary ranging from $35,000 to $48,000.
• Health, dental, and vision insurance.
• Paid time off, holidays, and sick leave.
• Comprehensive training and opportunities for career advancement.
• Friendly and supportive work environment in Halifax.

If you\'re passionate about customer service and want to be part of a growing team, apply now to become a Call Center Agent at Seronda Network!

Seronda Network