Job Description

About the role

As a

CAI

Bot Developer

, you will make an impact by designing and implementing intelligent automation solutions that enhance customer engagement and operational efficiency. You will be a valued member of the

Technology & Engineering

team and work collaboratively with cross-functional stakeholders across development, architecture, and insurance domain experts.

In this role, you will:

Design scalable and robust architectures using Node.js and Python to meet business requirements. Integrate Google Dialogflow ES and CX into existing systems to build conversational interfaces. Optimize Google CCAI Platform solutions to automate processes and improve customer interactions. Leverage Google Agent Assist and Google Insights to deliver actionable data and enhance decision-making. Implement Google Info Bot to streamline information retrieval and improve user experience.

Work model:

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a

hybrid position

requiring

2 to 3 days per week

in a Client or Cognizant office in

Halifax, NS Canada

. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

What you need to have to be considered:

10-12 years of experience in software development, with strong proficiency in Node.js and Python. Expertise in Google Dialogflow ES and CX for building conversational AI solutions. Hands-on experience with the Google CCAI Platform, including Agent Assist and Insights. Strong problem-solving skills and ability to troubleshoot complex technical issues. Excellent communication skills to collaborate effectively with cross-functional teams.

These will help you stand out:

Experience implementing Google Info Bot for enhanced user experience. Familiarity with the Property & Casualty Insurance domain and its specific business needs. A proactive approach to mentoring junior developers and fostering continuous learning. Ability to stay current with emerging technologies and incorporate them into solution design.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave * Employee Stock Purchase Plan