Job Description

Major Responsibilities and Duties:

Responsible for supervising cashiering activities and the operation of the cage on a scheduled shift. Covering open cashier shifts Interviews, trains, and develops Cashiers including conducting performance appraisals, employee meetings, and providing ongoing feedback and support. Supervises Cashiers by providing instruction and direction as needed, coordinating break times, monitoring compliance with policies and procedures, and administering disciplinary action as required. Oversees monthly Cashier meetings. Serves as a dynamic and energetic leader, fostering teamwork, employee morale, motivation and open communication. Creates and ensures a fun-filled and exciting work environment Sets an example of excellent customer service standards for all staff. Ensures the integrity of all cage transactions and is held accountable for the accuracy and thoroughness of departmental paperwork. Verifies and authorizes currency and value chip transactions and other relevant cage transactions. Verifies Cashier opening and closing floats. Conducts hot seat draws Investigates and reports on variances and liaises with Surveillance and the Shift Manager. Ensures that Cashiers follow proper protocol and procedure for Large Cash Transactions in conformity to the Federal Money Laundering Act. Creates and reviews Large Cash Transaction Reports, enters the reports into Fintrak, and files the hard copies. Verifies cash deliveries Ensure casino cash vault is balanced Promotes various casino drives - encore enrollments etc. Manages process to deal with found money, postponed jackpots, unclaimed prizes, and counterfeit currency. Performs daily and monthly audit and reconciliation of gaming software system accounts and forwards relevant information to the applicable departments. Reconciles daily and monthly chip inventories and completes monthly site chip transfers. Verify weekly deposits (Table Games, Slots, Bingo, Food and Beverage) Oversees bait money books and liaises with Surveillance. Completes daily shift report and other internal or regulatory reports as necessary. Completes voucher investigations. Completes year end audits. Completes month end audits Conducts Regional Prize Payouts Oversees Self Service Terminal - Lottery Update Daily Lottery Signage Oversees, and troubleshoots ATM Oversees Lottery inventory, and ordering Conducts the necessary research to effectively resolve cage disputes. Liaise with Game-Sense Advisors as required, and promoting Game-Sense to our guests. Liaises with gaming regulator regarding policies and procedures, gaming software system, and other items. Ensures a well-organized and safe work space and oversees and records Cage equipment cleaning and maintenance. Liaises with equipment provider and regulator as necessary. Maintains effective lines of communication with all departments that relate to the Cage. Performs Count Team Supervisor duties as required in the absence of the Count Team Supervisor. Performs some Count Team Member duties as required in the absence of the Count Team Member Performs additional duties as required.

Skills, Knowledge, & Abilities Required:

Must be 19+ A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests Understanding of yourself and others when communicating with team members and Guests Previous casino cashier experience Ability to maintain calm and perform duties under stressful conditions. Exceptional interpersonal and communications skills (verbal and written). Demonstrated report writing and incident investigation skills.

Experience, Training, Certification, & Education

High school diploma or equivalent required, post-secondary education an asset The ability to successfully obtain a Criminal Record Check through the Gaming Policy and Enforcement Branch (GPEB) First Aid Level 1 mandatory. First Aid Level 2 an asset but not required WHMIS an asset Appropriate Response Training to be completed prior to working Anti-Money Laundering to be completed prior to working Counterfeit Training Must have Serving It Right certification prior to working Strong communication and public relations skills Ability to multi-task and prioritize Ability to be adaptable and flexible with work schedule Exceptional organizational, problem solving and conflict resolution capabilities Good knowledge of MS Office and Outlook Can understand, speak and write English; fluency in other languages an asset English only on the gaming floor. A commitment to continually increase your knowledge of our products and A willingness to learn, develop and achieve new skills for personal and professional development services in order to offer exceptional experiences to our guests Responsible for providing professional and exceptional customer service in accordance with established company standards Be an advocate for Superior Customer Service: Lead-By-Example and demonstrate the "Eye, Hi, See you soon", and 5 core value model during every interaction (Family, Winning, Industry, Quality, and Honesty). Identify opportunities to improve Operational Standards and efficiencies. Maintain strict confidentiality A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence

Working Conditions:

Busy casino environment with constant loud noise constant wear of ear piece, and radio Ability to stand and/or walk for long periods of time, kneel, run, bend and jump Ability to handle and transport materials and assets that are over 25lbs.
Job Type: Casual

Pay: $18.00-$20.00 per hour

Education:

Secondary School (preferred)
Experience:

Supervising: 1 year (preferred)
Licence/Certification:

Serving It Right (preferred)
Work Location: In person